Position Title:Administrative Assistant II
Job Group:Professional & Scientific
Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience
Preferred Qualifications:Bachelor's degree in a related field.
2-3 years of administrative experience in a counseling, healthcare, student services, or similar client-support setting.
Experience with appointment scheduling, referrals, or coordinating services and maintaining confidential records.
Experience assisting with the organization of events, outreach activities, or trainings.
Job Description:
Student Counseling Services at Iowa State University is seeking an Administrative Assistant II who brings a steady, welcoming presence to a busy student-focused environment. In this role, you will assist students with check-ins, appointment scheduling, and general inquiries, helping them access services with clear information and a supportive first point of contact. You will also contribute to the administrative and logistical work that keeps the center operating efficiently, including outreach materials, event preparation, and routine office processes.
This position offers a meaningful blend of student interaction and behind-the-scenes coordination. You'll work with a team that values reliability, strong communication, and organized systems, while also having space to manage your own tasks independently. If you enjoy creating order, supporting others, and contributing to a positive student experience, this role provides purposeful work within a collaborative environment.
What You'll Do
Assist students with check-ins, appointment scheduling, and front-desk communication
Support daily office workflows, documentation, and organizational procedures
Prepare outreach materials, track event participation, and coordinate logistical details
Maintain records, surveys, and basic data reporting
Communicate with students, staff clinicians, and campus partners as needed
What You'll Get
Insurance benefits beginning on your first day, with timely enrollment
Robust retirement options with substantial university contributions
Paid vacation, sick leave, and holiday pay
Tuition reimbursement available after one year of employment
A reliable Monday-Friday schedule that supports work-life balance
A collaborative, service-oriented workplace dedicated to supporting students
About Student Counseling Services
Student Counseling Services provides mental health support, outreach, and educational resources that promote student well-being and academic success. The center collaborates with campus partners to connect students with timely, accessible services and works to create a welcoming environment where students feel supported and heard.
Learn more about our services and team at: https://cyclonehealth.iastate.edu/student-counseling-services
Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS806
Application Instructions:
To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:
Resume/Curriculum Vitae
Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Original Posting Date: December 10, 2025
Posting Close Date:December 28, 2025
Job Requisition Number:R18255
By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive?land-grant?mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
