Global Operations Manager

American Express Global Business Travel • Charleston, WV • 1d ago

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking an experienced Global Operations Manager to lead and optimize our international operations strategy, ensuring seamless coordination across multiple regions and driving operational excellence.

What You'll Do:

Partner with leadership and account management to deliver on the business and client strategy

Oversee traveler satisfaction and experience through multiple customer contact channels. Identify gaps in servicing levels and create action plans to resolve issues and drive process efficiency

Develop and implement global operational strategies aligned with company objectives

Act as an information conduit to service team by sharing industry knowledge and updates

Act as a key contact and escalation point to internal and external colleagues and customers

Oversee resource allocation and operational budgeting

Coordinate complex international projects and initiatives

Identify process improvements and implement efficiency solutions

Manage vendor and partner relationships internationally

What We're Looking For:

5-7 years of Travel Operations experience

Global operations experience preferred

Strong communication skills

Tight-knit collaboration and partnering with a team and client

Ability to travel internationally

Location

United States

The US national base salary range for this position is from

$81,900.00 - $152,100.00

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

Similar Jobs

Customer Service Associate

Walgreens • South Charleston, WV • 3h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3h ago

Go to Apply

Manager, Data Science

Cardinal Health • Charleston, WV • 14h ago

Management & Administrative

What Data Science contributes to Cardinal Health The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipat...

14h ago

Go to Apply

Sales and Service Representative

United Bank • Charleston, WV • 1d ago

Management & Administrative

United Bank United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national o...

1d ago

Go to Apply

Operations Management Associate

CBRE • Charleston, WV • 1d ago

Management & Administrative

Operations Management Associate Job ID 250710 Posted 09-Dec-2025 Service line GWS Segment Role @type Full-time Areas of Interest Administrative Location(s) Remote - US - Remote - US - United States of America, San Jose -...

1d ago

Go to Apply

Program Manager, Logistics Operations

Cardinal Health • Charleston, WV • 1d ago

Management & Administrative

What a Program Optimization Lead contributes to Cardinal Health This role, specifically referred to as a Program Optimization Lead, is responsible for managing the OptiFreight Logistics program for a health system - focu...

1d ago

Go to Apply

US Field Marketing Manager

Zoom • Charleston, WV • 1d ago

Management & Administrative

What you can expect The US Field Marketing Manager will serve as the strategic marketing manager for their territory; acting as a regional CMO responsible for understanding market dynamics, uncovering growth opportunitie...

1d ago

Go to Apply

Dynamics 365 Customer Service & Omnichannel Consultant

Concentrix • Charleston, WV • 2d ago

Management & Administrative

Home ( https://jobs.concentrix.com/ ) »Job Details Dynamics 365 Customer Service & Omnichannel Consultant Information Technology Other Location United States Of America Language English Apply Now ( https://cnx.wd1.my...

2d ago

Go to Apply

Dynamics 365 Sales Consultant

Concentrix • Charleston, WV • 2d ago

Management & Administrative

Home ( https://jobs.concentrix.com/ ) »Job Details Dynamics 365 Sales Consultant Information Technology Other Location United States Of America Language English Apply Now ( https://cnx.wd1.myworkdayjobs.com/external\glob...

2d ago

Go to Apply

Lead Analyst/Consultant, Supply Market Insights

American Red Cross • Charleston, WV • 2d ago

Management & Administrative

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Wh...

2d ago

Go to Apply

Executive Administrative Assistant

Cardinal Health • Charleston, WV • 3d ago

Management & Administrative

This position is remote and can be based anywhere within the United States. Candidates must be able to work within EST or CST business hours. What Administration contributes to Cardinal Health Business & Administrati...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.