Custodial Account Manager

C&W Services • Marlborough, MA • 4h ago

Job Title

Job Description Summary

The Custodial Account Manager is within the line of operations of C&W Services. The incumbent is responsible for the management of the assigned accounts, and the supervisors assigned to each account. Specific responsibilities include work-scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee evaluations, troubleshooting/problem solving, new hire orientation, training of supervisor and support personnel, customer relations, and special project work as requested.

Job Description

Pay: $60,000

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Custodial Account Manager reports to the Sr Manager, Service Delivery and is responsible for the following activities:

Manages the overall activities of Projects; supervises the Supervisors

Direct and develop subordinates to produce professional results and workmanship of an efficient Facility Management organization

Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.

Establish and maintain effective lines of communication with the customer and facility personnel regarding work schedules and distribution and coordination of materials in these facilities.

Administration of the Work Order System client requests to ensure the work tickets have been distributed/performed/completed and closed on time as per the client request.

Conducts quality assurance checks and manages materials inventory as well as general use of equipment

Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule

Measures performance of accounts against assigned budgets and quality standards to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable

Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied

Organize and develop short and long-term goals and objectives

Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations.

Establish and implement policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety

Resolves on-site service delivery problems

Participates in ongoing management/technical skill development training programs

Maintains/monitors work schedules of all personnel for two shifts, including the preparation and submission of weekly payroll in UKG system

Submit janitorial supply orders for each account on the Procurement system

Ensure that all facilities under his/her responsibility are safe and comply with all federal, state and local laws

Ensure that environmental procedures and issues are being implemented through the direction of the customer's environmental specialist representative.

Conducts safety training orientation of employees and upload them in Utrac system.

Cover for account managers vacations when necessary

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):

2-5 Years of management experience, and up-to-date knowledge of cleaning practices/procedures

Excellent verbal and written communications skills and the ability to interact effectively at all levels.

Excellent customer and employee relations skills

Must be able to communicate effectively with a diverse workforce

Bilingual English and Spanish a plus

WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS:

A commercial/corporate site that requires extensive walking, must be able to attend to emergency requests in a 24/7 operation.

C&W Services is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 51,000.00 - $60,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: "C&W Services"

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