Senior Account Manager

BrightView • Stuart, FL • 1d ago

Description

The Best Teams are Created and Maintained Here.

Job Summary

The Senior Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities:

Identify and pursue opportunities to sell ancillary services.

Develop accurate estimates and takeoffs for both new and existing clients as needed.

Generate referrals from existing client base and communicate with Business Developer.

Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below.

Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met

Lead and facilitate or assist in the resolution of customer problems or concerns.

Proactively present site enhancement ideas to existing customers.

Ensure renewals of each current account within the customer portfolio.

Ensure a safe environment for employees, customers, and the general public.

Manage service delivery to the specified scope of work.

Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.

Coordinate consistent and timely site visits with Operations Manager.

Participate in branch meetings and assist the Branch Manager or Assistant Branch Manager in overall leadership of the branch.

Monitor and maintain satisfactory accounts receivable levels

Coordinate with the Branch Administrator to keep client records and contact information current

Education and Experience:

Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry

1 year of supervisory experience in the landscape or service industry.

5 years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace.

Ability to coach and develop teams.

Physical Demands/Requirements:

Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services

Ability to travel by car, train, and plane

Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours

Work Environment:

Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process _.

It's Not Just a Team. It's One BrightView._

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