Work Location:
Mount Laurel, New Jersey, United States of America
Hours:
40
Pay Details:
$148,720 - $223,080 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Governance & Control
Job Description:
The Controls Group Manager - Retail Operations/US Customer Assistance is responsible for leading teams with accountability for audit remediation, quality assurance, credit policy origination and general project management goals.
Depth & Scope:
Works with Senior Management of Regional Commercial and Risk Management to ensure key risk items are addressed and effective controls are in place while at the same time facilitating achievement of Business Line objectives
Effectively sets the tone from the top regarding expectations for the importance of risk management principles and controls
Develops and maintains a comprehensive understanding of the technical and business aspects of Regional Commercial Lending, Risk Management, Commercial Operations and Credit Policy in order to effectively manage various initiatives and resources
Acts as the liaison between internal audit, loan review and the business line to ensure management and oversight of the audit process
Provides input and leadership surrounding the strategic direction to address audit, loan review and regulatory findings as well as core risk initiatives and credit policy changes
Maintains oversight of working groups to ensure that all audit, loan review and regulatory issues are satisfactorily resolved and work proceeds to meet established deadlines
Leads or participates in strategic project initiatives to within Regional Commercial to mitigate risk, enhance controls or remediate audit, loan review or regulatory findings
Creates and maintains Key Risk Indicators for Regional Commercial Banking and monitors Key Risk Indicators from core business partners, escalating issues to senior management as needed
Effectively manages communication to ensure that Senior Management and business partners are aware of any significant risk changes or events, in a timely manner
Participates in Regional Commercial Risk Council and Committee structure
Creates content and administers meetings as required
Coordinates and supervises ongoing quality assurance testing program to evaluate business line control effectiveness. Works with impacted parties to initiate action plans to resolve identified control breakdowns within acceptable timeframes
Establishes oversight of business line risk controls and periodically evaluates risk mitigation efforts to assess effectiveness and make adjustments as risk/business goals change
Responsible for designing and executing training and communication plans to ensure Business Line understanding and compliance with key risk initiatives
Provides recommendations on project organization and governance structure and puts agreed organization structure in place
Education & Experience:
4 year degree or progressive work experience in addition to experience below
10+ years related experience required
In depth knowledge of Commercial business line, business model, credit risk management, operations, and related processes
Previous management experience with the ability to coach, counsel, and train staff
Strong communications skills including the ability to influence others' actions and decisions without express authority
Demonstrates ability to manage projects, including task and responsibility delegation
Experience designing and delivering training to a wide audience
Excellent follow up skills and the ability to manage competing priorities according to business needs
Ability to establish and maintain strong relationships across multiple stakeholders and departmental boundaries
Preferred Qualifications:
Experience in program project management
Understanding of (Retail Operations, US Cards, TDAF, Change Office/Enablement)
Experience and knowledge of all Lines of Defense
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - Occasional
International Travel - Never
Performing sedentary work - Continuous
Performing multiple tasks - Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds - Occasional
Sitting - Continuous
Standing - Occasional
Walking - Occasional
Moving safely in confined spaces - Occasional
Lifting/Carrying (under 25 lbs.) - Occasional
Lifting/Carrying (over 25 lbs.) - Never
Squatting - Occasional
Bending - Occasional
Kneeling - Never
Crawling - Never
Climbing - Never
Reaching overhead - Never
Reaching forward - Occasional
Pushing - Never
Pulling - Never
Twisting - Never
Concentrating for long periods of time - Continuous
Applying common sense to deal with problems involving standardized situations - Continuous
Reading, writing and comprehending instructions - Continuous
Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
