At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
Partners with the Everyday Banking and Borrowing team within Consumer and Business Banking (CBB), in addition to RCA Consultants and RCA Managers within the CBB Risk Management team to actively identify, respond, and mitigate risks in order to maintain an effective risk management framework. You be accountable for oversight of issue management and customer remediation activities and will be engaged in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. You will act as a strong partner and liaison to assist the Everyday Banking and Borrowing team with identification of gaps and drive solutions that minimize losses resulting from inadequate internal processes, systems, or human errors. Accountable for an effective partnership between the Line of Business and the Second and Third Lines of Defense.
Position Highlights
Provide issue management, customer remediation guidance, and consultation for assigned business lines
Engage on business line risk assessments. Understand impacts leading to business lines' risk ratings
Consult with business lines on audit findings; assist with determining acceptable risk balanced solutions providing credible challenge when needed
Manage projects and execution related to applicable customer remediation events
Provide support for business lines throughout the lifecycle (e.g. scoping, execution) of customer remediation events. Review remediated issues for completeness and sustainability
Monitor business lines open remediation issues and provide credible challenge. Ensure progress toward completion is on target and escalate any risks when appropriate
Work with business units to support audits through request management, monitor status, conduct pre-assessments as needed, and provide credible challenge as appropriate
Understand business lines' product, policies, procedures, and process "road maps." Provide risk guidance on potential enhancements. Engage as needed on corporate change control process to ensure change requests are reviewed and processed efficiently
Work with the business line to understand proposed business changes. Monitor progress on business change risk assessments and complete post implementation reviews to ensure risk mitigation plans are completed and changes have been implemented as planned
Provide subject matter expert input on risk related issues. Partner with business lines, IT and other areas to determine best risk balanced approach to threats or issues
Basic Qualifications
Bachelor's degree, or equivalent work experience
8 or more years of applicable experience
Preferred Skills and Experience
Five or more years working in audit, compliance or risk management
Ten or more years of professional work experience
Strong understanding of the consumer products servicing processes
Strong written and verbal communication skills
Hybrid/flexible schedule
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
