This is a Position-Based Recruitment conducted in accordance with CSC Rule 111A. Specific information regarding this process is listed below:
Application Opening: December 8, 2025
Application Deadline: December 31, 2025
Exam Type: Position Based Test
Eligible List Type: Entrance & Promotive
Rule: Rule of the List What does this mean? (https://careers.sf.gov/knowledge/process/post-referral/#certRules)
Recruitment ID: PBT-RTF0158737-01110978
Salary range: https://careers.sf.gov/classifications/
To Apply: Submit your application online by clicking on "I'm Interested" and completing the application. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Incomplete applications will not be considered.
Who We Are
The San Francisco War Memorial and Performing Arts Center, a monument to San Francisco veterans and the birthplace of the United Nations, is the civic home of the arts in San Francisco. Our mission is to provide access to the arts for the community, generating fond memories and a desire to return for all.
Comprised of the War Memorial Opera House, Louise M. Davies Symphony Hall, Herbst Theatre, The Green Room, The Wilsey Center (Atrium Theater, Education Studio), and Harold L. Zellerbach Rehearsal Hall, the San Francisco War Memorial & Performing Arts Center is a landmark cultural institution owned and operated by the City and County of San Francisco. These uniquely beautiful performing arts venues have a combined capacity of over 7000 seats, and make the War Memorial a primary destination for world class entertainment in the Bay Area.
The San Francisco War Memorial and Performing Arts Center is a great place to work, offering an attractive benefits package that includes healthcare and retirement.
Role description
Under general supervision, the Supervising Building and Grounds Patrol Officer assists in supervising the overall security operations of assigned buildings and grounds. The essential functions of this job code include: supervising the line security operations of the assigned buildings and grounds; scheduling officers to meet security needs of the assigned buildings and grounds; observing and inspecting officers and their assigned areas to assure compliance with policies and procedures; monitoring and evaluating officer performance; carrying out transition procedures between shifts; assisting in incident resolution; providing ongoing employee training; communicating to appropriate management regarding maintenance and security conditions; resolving complaints and providing back-up support to officers.
Distinguishing Features
The 8211 Supervising Building and Grounds Patrol Officer supervises the work of subordinate staff who provide security for public facilities.
Supervision Exercised
Provides supervision, training and scheduling of subordinate staff.
MAJOR, IMPORTANT, AND ESSENTIAL DUTIES
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
Supervises the line security operations of assigned buildings and grounds; may assist officers in securing assigned buildings and grounds; schedules officers to meet security needs of assigned buildings and grounds; conducts regular patrols of assigned buildings and grounds.
Observes and inspects officers and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.
Inspects buildings to assure that they are property secured.
When necessary, apprehends persons engaged in acts of vandalism and theft and turns them over to police authorities or reports such action immediately to the Police Department; questions persons seeking entry to public buildings; enforces security regulations.
IMPORTANT AND ESSENTIAL KNOWLEDGES, SKILLS, AND ABILITIES
Knowledge of: Public buildings and locations operated by various city departments; departmental regulations governing use of city facilities; general security procedures, dealing with the public, and emergency plans relative to securing buildings and property against theft, damage, fire, or unauthorized entry
Ability and Skill to: Carry out written and oral instructions; act quickly in emergencies, prepare and submit operational reports on patrol activities; develop and train employees, monitor and correct employee performance, and manage time to ensure priority situations or problems are addressed; deal effectively, tactfully and courteously with members of the public and co-workers. Requires the physical agility and stamina necessary to enforce security regulations and apprehend and hold persons involved in acts of vandalism or seeking illegal entry.
MINIMUM QUALIFICATIONS - ??Required Before Applying??
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education:
High school diploma or equivalent (GED or High School Proficiency Examination); AND
Experience:
Three (3) years of work experience as a special police officer, security guard or other similar work; AND
License and Certification:
Possession of a valid California driver's license.
Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications.
Important Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
SUPPLEMENTAL INFORMATION
Positions in Supervising Building and Grounds Patrol Officer are responsible for sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift, rotating shifts, weekends, holidays and overtime may be assigned as necessary; may wear a uniform and carry a weapon; may operate radio transmitting and receiving equipment; follow established procedures regarding the enforcement of security regulations and the apprehension of persons violating the access and use of public facilities; prepare and submit operational reports on patrol activities; recognize various @types of weapons and/or contraband which indicates element of danger; give directions and answer questions relative to work area; make contact with the general public in connection with enforcement of rules and regulations.
Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
Experience working in a Performing Arts Venue.
Incumbents may be required to work any shift, rotating shifts, weekends, holidays and overtime may be assigned as necessary.
Experience, knowledge and ability to supervise employees, including performance evaluation, performance improvement management, providing positive persuasive and influence-based on-the-job training, coaching, mentoring, instruction and delegation.
Proficiency in using Excel, Outlook, Word, and Teams software.
Ability to create and manage complex schedules.
Comfort and confidence dealing with incongruity.
Ability to deliver exceptional customer service to patrons and the public, utilizing effective conflict resolution and de-escalation techniques.
Knowledge of, and ability to manage specialized security equipment such as weapons detection systems, two-way radio, CCTV, keycard access control, and patron screening.
Ability to read, understand and apply various policies, protocols, rules and MOUs in performing work duties.
Ability to prepare and submit operational and incident reports on shift activities.
Possession of a valid California Penal Code, Section 832 Arrest Course certificate
Physical Abilities: Requires the physical agility and stamina necessary to enforce security regulations and apprehend and hold persons involved in acts of vandalism or seeking illegal entry. Ability stand (up to 75% of shift), walk (up to 75%), climb stairs (up to 25%), bend and twist (up to 25%), and briskly jog during emergencies (5%). Ability to twist, push, pull, or lift at least 50 lbs. Work may require strenuous physical activity related to responding to emergencies or alarms, such as a building evacuation during a fire, and/or to assist an injured person and perform related physical duties as required.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
How to Apply: Applications for City and County of San Francisco jobs are only accepted through an online process.
Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the "I'm Interested" button and follow instructions on the screen
Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.
Applicants will receive a confirmation email that their online application has been received in response to every position to which they apply. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Additional information
Selection Procedures
Minimum Qualification Questionnaire (Weight: Qualifying)
Along with this application, applicants must complete a supplemental questionnaire which is designed to compare an applicant's experience with the Minimum Qualifications of this position.
Examination (Weight: 100%)
After this job ad is unpublished, qualified applicants will receive information regarding the exam. The exam evaluates relevant knowledge, ability, and skill level.
Additional selection processes will be conducted by the hiring department prior to making final hiring decisions.
Certification
The certification rule for the eligible list resulting from this examination will be the?Rule of the List.
Eligible List/Score Report
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/
The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.
To find Departments that use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-andDepartment-FY-2021-22.pdf.
Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
What Else Should I Know?
Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals are resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.
Additional Information Regarding Employment with the City and County of San Francisco:
Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)
Conviction History
Employee Benefits Overview (https://sfdhr.org/benefits-overview)
Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)
Disaster Service Worker (https://sfdhr.org/disaster-service-workers)
ADA Accommodation
Veterans Preference (http://sfdhr.org/information-about-hiring-process#veteranspreference)
Right to Work
Copies of Application Documents (https://sfdhr.org/information-about-hiring-process#copies)
Diversity Statement
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
All your information will be kept confidential according to EEO guidelines.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
