Customer Service Representative I

ICONMA, LLC • United States, United States • 1w ago

Our Client, a Health Insurance company, is looking for a Customer Service Representative I for their Remote NY location. Responsibilities:

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans.

This will be done in a polite, professional, and courteous manner at all times.

The Customer Service Representative meets the statistical goals of the position.

Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans

Meets set statistical performance measures such as length of each call and daily call volume

Acts as a liaison between customers, internal departments, vendors, and business associates

Assists with the training of other team members

Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job

Adheres to all Customer Service policies and procedures

Requirements:

Associate s degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment

Successful completion of the Customer Service Training Program

Ability to multi-task in a fast-paced environment while maintaining high accuracy

Excellent oral, written, and listening skills

Capability to handle stressful situations in a professional manner

Ability to respond to all inquiries in a calm, polite, professional manner

PC skills required

Physical Requirements

Must be able to function for long periods of time sitting at a desk using a keyboard

Will need the ability to use a headset to listen to customer conversations In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position

Specialty

Please state specialty, e.g. Physical medicine and rehabilitation, pain medicine or pulmonary.

Why Should You Apply?

Health Benefits

Referral Program

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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