The Loan Servicing Clerk will provide professional and knowledgeable assistance to borrowers that contact CCSB's Loan Servicing Department and administrative day to day support to the Loan Servicing Department including but not limited to: Responsible for Collection activity, calls, correspondence, maintenance. Create reports utilizing Excel. Post, track, maintain funds Held in Escrow at Closing. Obtain updates from borrower and/or attorneys and disburse funds as per agreement. Responsible for payment of Real Estate taxes, frontage charges, surcharges, and resolution of tax disputes. Responsible for tracking and payment processing of hazard/flood insurances. Force Place if required. Create new loans on system. Post-closing file/system review. Construct and maintain loan document files. Responsible for processing mortgage and installment loan payoffs and daily reconciliation. Calculate and Prepare payoff letters. Prepare Verification of Mortgage upon request. Calculate and prepare assignment requests. Prepare and process payoff amounts received, close loans on system. Prepare satisfaction documents (if applicable) and forward to appropriate parties. Tracking and scanning of recorded mortgages/documents/notes. General Ledger reconciliations for tax services and funds held in escrow. Respond to customer/ borrower inquiries. Credit Compliance. E-Oscar. Update and Maintain DNA System. Review and Process HELOC Inclearing (HELOC Principal withdrawal Payments) Validating checks, signatures and making outreach to borrowers to confirm amounts to confirm validity.
