Senior Product Owner

ICONMA, LLC • United States, United States • 3h ago

Our Client, a Health Insurance company, is looking for a Senior Product Owner for their Reston, VA/ Hybrid location. Responsibilities:

70% Enable successful customer adoption of solutions by working closely with clients to understand their operational needs, translate those needs into product capabilities, and ensure the current system supports their workflows.

Serve as the trusted advisor guiding customers through discovery, adoption, and post-adoption support. Conduct in-depth discovery sessions with customers to capture operational requirements, pain points, and desired outcomes. Map customer processes against product capabilities to identify gaps, opportunities, and adoption pathways.

Analyze customer feedback and usage data to continuously refine understanding of adoption challenges and opportunities.

Identify key stakeholders and champions within customer organizations to support adoption efforts.

Assess readiness for change and tailor adoption strategies accordingly. Develop metrics and KPIs to measure adoption success and inform ongoing improvements.

Serve as the accountable owner for customer success across product adoption and lifecycle management.

10% Act as the primary point of contact for customer accounts, providing proactive communication, updates, and support throughout the adoption journey.

Guide customers through onboarding and implementation, ensuring smooth transitions and effective use of product capabilities.

Partner with business analysts and technologists to break down MVPs into actionable user stories that reflect customer priorities. Provide post-adoption support, including performance reviews, feedback sessions, and continuous improvement planning.

Educate customers and internal stakeholders on product features, best practices, and value realization.

10% Support culture change to improve delivery agility.

Provide coaching to team members who are new to Scrum and Agile practices.

Supports team building and team development by utilizing the abilities and skills of individuals, and fostering a feedback culture.

Mentors Product Owners to ensure their success.

Requirements:

Education level: Bachelor's Degree

Education details: Product Management, Engineering, Information Technology or related field

Experience: 6 years IT and business analysis, business development, solutions development, systems analysis, technical design/development, implementation OR

4 years product owner experience

In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience in ServiceNow Platform implementation in large scale business transformation projects

Previous healthcare experience

Knowledge of business and management principles., Advanced

Strong Microsoft Office Suite ability., Advanced

Knowledge of project planning and life cycle development., Advanced

Excellent communication skills both written and verbal., Advanced

Ability to recognize, analyze and solve a variety of problems., Advanced

Why Should You Apply?

Health Benefits

Referral Program

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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