Director of Application Services
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How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in two pages or less, let us know how this role aligns with your career aspirations and skills. Please submit both the cover letter and resume as a single file, due to system limitations.
Please note: Due to the holiday season, we anticipate the interview process will begin in mid-January.
For questions about this role, email [email protected] .
Job Summary
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our innovative ideas, purpose-driven leadership, and positive impact, we empower business leaders to make a meaningful difference in the world. Learn more about RossHERE (https://michiganross.umich.edu/) .
The Director of Application Services leads strategic planning and operational oversight for Ross's application and data ecosystem. You will manage a team of Application & Web Development, Salesforce, Design, Business Analysis, and AI development. Reporting to the Chief Information Officer, you will shape IT direction, build organizational capabilities, and ensure we have the applications, data, and digital experiences needed to support our mission.
This role is hybrid with on-site expectations in Ann Arbor, MI, 3 days per week, and may require on-call hours. For a full job description, see linkhere (https://drive.google.com/open?id=1Qv5RPHXtD3S8uOAgxTE8e8eeeSL577gP&usp=drive_copy) .
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off (Vacation, Holidays, Season Days)
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Flexible Work Program
Ross Onsite Fitness Center
Responsibilities*
Lead and develop teams, including the Supervisor of Application Development, development team, Salesforce team, Business Systems Analysts, and Senior Project Manager.
Lead long-term strategy for Ross's application, web, data, and AI ecosystem in partnership with the CIO and IT leadership, defining priorities for modernization, optimization, integration, and data quality.
Direct activities to optimize application functionality, data structures, and business process support. Oversee requirements analysis, cross-system design, business rules development, and adherence to development and operational best practices.
Serve as a primary IT liaison to Ross units and campus IT partners. Collaborate with school leadership and business stakeholders to deliver business-aligned solutions that enhance productivity, continuity, and customer experience.
Lead major projects including RFPs, vendor assessments, enterprise contracts, procurement activities, and compliance processes.
Establish and maintain budgets for third-party applications and Salesforce. Oversee contract negotiations, monitor expenditures, and partner with the CIO to plan and forecast future needs.
Advance operational excellence by ensuring effective application usage, process automation, data communication, documentation, and adherence to university standards.
Direct the Salesforce team to ensure high-quality data, strong integrations, a stable and scalable platform.
Set the long-term vision and roadmap for Salesforce in partnership with degree programs, business stakeholders, and IT leadership.
Required Qualifications*
Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent combination of education and experience.
At least 7 years of experience directing application development, web platforms, Salesforce solutions, and business analysis.
Formal experience in management of individual contributors and other managers including responsibility for strategic planning, goal setting, resource planning, employee development, performance management and team building.
Experience with strategic planning within an IT environment and managing business deliverables to a diverse customer base.
Strong understanding of complex data structures and data integration for dashboards and business processes.
Demonstrated project management skills with experience directing multiple, complex, cross-functional projects.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Additional Information
Salary Information:
The posting range for this position is $103,200 to $145,300. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. At Ross, it is not common for new hires to be offered a salary at the upper end of the range. Compensation decisions are based on the details of each situation.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Detail
Job Opening ID
271628
Working Title
Director of Application Services
Job Title
IT Acad/Admin Divs Assoc Dir
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Exempt
Organizational Group
School Bus Admin
Department
ROSS SCH Information Technolog
Posting Begin/End Date
12/08/2025 - 12/29/2025
Salary
$103,200.00 - $145,300.00
Career Interest
Information Technology
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