BRIEF DESCRIPTION
The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
Account Management
Consistently ensure 100% complete and total client satisfaction
Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those
clients; build high levels of client satisfaction; execute proper client agreements
Demonstrate the ability to clearly articulate total cost of ownership and
value contribution to assigned accounts within MMA East
Develop, implement and manage project plans in conjunction with the client
Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members
Act as communication conduit for entire MMA East organization to assigned accounts
Serve as the primary escalation contact for client resolution of issues
Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation
Sales
Develop and execute account plans for assigned accounts to ensure retention
Continuously identify and capture new sources of revenue within assigned accounts
Develop and deliver detailed, accurate and timely revenue forecasts to sales management
Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for MMA East
Client Services
Partner with team of resources dedicated to the assigned accounts -- potential team members may include underwriting, client service, voluntary benefits, and administrative resources
Provide clear communications so client team maintains a thorough understanding of the client's challenges, issues, expectations and goals
Coordinate with Client Service Director to provide education needed to support clients
Professional Development
Develop and maintain skills, knowledge and proficiencies required to be effective in sales techniques and in support of client strategies, goals and objectives
Continually build knowledge and skills to keep pace with market trends
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's degree and minimum 10+ years experience in Health and Welfare Consulting required, with account management-related experience required
Demonstrated experience with 100-300 life clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management
Effective analytical, math and problem solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills
Must be organized, detail oriented and able to translate big picture ideas into client objectives
KNOWLEDGE, SKILLS AND ABILITIES
Strong organizational, management and account planning skills with analytical skills and strong attention to detail;
Work in a high production team environment with a high degree of complexity
Operate independently and provide appropriate information and direction to other individuals.
Provide effective, accurate, clear communication to internal company team members and clients
Ability to interact in a professional manner with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas within MMA East and designated key accounts
Ability to interact with and focus on information gathering and collaborative solution development in a proactive manner.
Ability to handle sensitive and confidential information
Demonstrated track record of success in sales
Ability to lead team development and motivate others
Project management capability
Excellent troubleshooting, decision making and problem solving skills;
Solid interpersonal, verbal and written communication skills;
Ability to work well independently and as a team member; multitask and successfully operate in a fast-paced work environment; prioritize projects and meet deadlines;
Ability to follow through on and successfully execute tasks while adhering to specified quality standards;
Proficiency in Microsoft Office Suite, including MS Word (Intermediate), Excel (Intermediate) and Access (Basic);
Proficiency in use of PC such as keyboard skills and electronic folder/file organization and management;
Aptitude for learning internal systems, applications and internal work flow of the department;
Must be able to effectively interact and deal with people at all levels inside and outside of the company
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
Occasionally required to stand and walk;
Extensive use of computer and keyboard and viewing of computer screen is required;
Specific vision abilities required by this job include vision, and ability to adjust focus.
Other working conditions are normal for an office environment.
WORK LOCATION
Work is typically performed either on site at MMA East Conshohocken, PA office, or at various customer/MMA East locations as required.
The applicable base salary range for this role is $97,900 to $156,200.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by ap
