Commercial Account Manager

Textron • Fort Worth, TX • 8h ago

Description

We're more than aviation experts, we're pioneers. We challenge what's possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you. Commercial Account Manager - Customer Support & Services

This is an individual contributor role responsible for managing commercial customers enrolled in Bell's Customer Advantage Plan (CAP) and/or handling warranty claims for helicopters and spare parts.

The role involves extensive work with Product Support Agreements and contracts related to aircraft warranties. It serves as the CAP Program and/or warranty point of contact for all commercial customer contracts.

The position is onsite in Fort Worth, TX. What you'll be doing as a Commercial Account Manager:

CAP and Warranty Management:

Adjudicate CAP and/or warranty claims by approving or denying them, issuing new or reconditioned parts, repairing customer parts, or issuing spares credits as required.

Issue RMAs for return parts to Bell for engineering evaluation or repair and follow up with customers to ensure timely receipt per the contract.

Collaborate with Bell cross-functional teams (Customer Support Engineering, Product Support Engineering, Sales, Customer Support Facilities, BH Piney Flats, Able Engineering) to resolve claims promptly.

Coordinate with Inventory Management, FTW Logistics Center (CDC), Supply Centers, and Programs to supply parts to customers.

Engage with Bell suppliers and/or procurement on behalf of customers to resolve issues or execute Product Support Agreements.

Ensure compliance with import/export requirements for ITAR-controlled parts.

Adjudicate CAP/warranty claims per agreed CAP agreements or Bell commercial warranty policies with proper documentation.

Support sales and marketing in developing and executing aftermarket strategies.

Ensure adherence to all contractual terms related to CAP and/or warranty by both parties. Additional CAP Responsibilities:

Act as the global focal point for CAP customers, focusing on relationship building, intelligence gathering, and understanding customer business models to anticipate and address their needs.

Facilitate customer forecasts and coordinate them internally within Bell.

Interface with service sites, Commercial Regional Sales Managers, and customers to define requirements.

Ensure CAP customers adhere to agreements, including payment terms, core return requirements, and providing monthly required data (e.g., component times, flight hours for billing). Additional Warranty Responsibilities:

Manage programs/commercial customer contracts with nonstandard warranty terms.

Approve or deny claims and obtain management approval for exceptions. Travel:

Domestic and international travel may be required based on customer and Bell needs.

Qualifications

Skills You Bring to This Role:

Ability to create compliant, well-balanced solutions for customers and Bell.

Proven ability to interface effectively at all levels of the customer chain of command.

Strong communication and negotiation skills.

Analytical, detail-oriented, self-motivated, and results-driven.

Ability to multi-task, manage projects, and solve problems.

Familiarity with Bell's commercial customer base and products preferred.

Textron Six Sigma GB or BB Certification preferred.

Proficiency in SAP (ECC and C4C) and Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) preferred. What you need to be successful:

Bachelor's degree required in Business, Engineering, or related field. Other degrees may be considered with relevant experience.

Minimum of 5 years of aerospace or similar industry experience, with knowledge of aircraft maintenance, repair, and overhaul of equipment or systems.

A&P License preferred.

Flexibility to handle on-call duty phone once every 5-8 weeks on a rotational basis (AOG priority).

Travel: Domestic and international travel may be required based on customer and Bell needs. NOTE: Bell/Textron Relocation Assistance is NOT available for this role.

What we offer you in return:

You'll be off every other Friday with our 9/80 work schedule

80 hours of Personal Time Off (PTO)

120 hours Vacation time

12-13 paid holidays per year

6 weeks parental leave

Tuition reimbursement

Competitive salary

Comprehensive health insurance

On-site clinic, pharmacy, physical therapy, and licensed counselor

Access to more than 11 Employee Resource Groups

And so much more NOTE: Bell/Textron Relocation Assistance is NOT available for this role.

It's time to make your mark on the future of aviation. Join us on this mission, and let's make history together. We are on a journey to amplify innovation, cultivate purpose and bridge experiences by fostering a culture that is driven by unique perspectives, voices and values.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR)., Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. , The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Recruiting Company: Bell Textron Inc. Primary Location: US-Texas-Fort Worth Job Function: Product Support Schedule: Full-time Job Level: Individual Contributor Job Type: Experienced Shift: First Shift Travel: Yes, 10 % of the Time Relocation: Unavailable Job Posting: 12/08/2025, 3:29:42 PM Job Number: 338074

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