Consumer Card Acquisitions - Travel & Entertainment- Executive Director

JPMorgan Chase • Wilmington, DE • 1h ago

Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Executive Director supporting Consumer Card Acquisitions Risk, you will be a visionary leader that will head our Full Application Travel & Entertainment (T&E) Co-brand & Judgmental Lending Oversight team. You will lead a team responsible for managing credit risk criteria for T&E Co-brand card products, supporting business growth while ensuring delinquency and loss performance remain within our risk appetite. You will have deep expertise in credit risk management, product development, and stakeholder engagement. You'll also be responsible for providing oversight for our judgmental lending decisions across acquisitions decisions for all consumer card products.

Job Responsibilities

Oversee the development and ongoing refinement of credit risk criteria for T&E Co-brand card products, ensuring alignment with business growth objectives and risk appetite.

Evaluate loss, profitability, and anticipated customer behavior for new products and channels. Provide recommendations to support successful launches and sustainable growth.

Closely monitor loss and delinquency trends, proactively identifying opportunities for criteria enhancements and risk mitigation.

Maintain regular meetings with general managers of T&E products to present and discuss approval rates, delinquency performance drivers, and strategic recommendations.

Serve as a key point of contact for external co-brand partners, sharing insights on application volume, credit quality trends, and upcoming modeling and credit criteria enhancements.

Monitor the performance of judgmental lending decisions, providing expert guidance and support to ensure optimal outcomes.

Support ongoing internal and external audits by maintaining robust documentation and controls, ensuring compliance with regulatory and policy requirements.

Required Qualifications, Capabilities and Skills

Bachelor's degree required

Minimum of 10 years of experience in credit risk management

Strong understanding of consumer lending P&Ls, including loss and profitability drivers of the credit card business

Proven track record in product development, risk analytics, and stakeholder management.

Strong analytical, strategic thinking, and problem-solving skills.

Excellent communication and presentation abilities, with experience engaging senior leaders and external partners.

Demonstrated ability to lead and develop high-performing teams.

Experience with audit processes and maintaining strong documentation and controls.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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