retail customer service-customer service manager p/t

Michaels • United States, United States • 2w ago

Store - N. HUNTINGTON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$18.25 - $23.30

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Bartender

Sherman Hotel LLC • Sherman, NY • 10min ago

Retail & Hospitality

FT & PT Bartenders, Sherman. The Sherman Hotel is hiring Bartenders for both full-time and part-time positions. Pay rate is $11-$12 depending on experience. Age: Be at least 21 years old, the legal drinking age Educa...

10min ago

Go to Apply

Chef

Sherman Hotel LLC • Sherman, NY • 10min ago

Retail & Hospitality

FT & PT Chef, Sherman. The Sherman Hotel is hiring Chefs for both full time and part time positions. Pay rate $15.50-$20/hour depending on experience. Culinary skills: Chefs should have advanced knowledge of cooking...

10min ago

Go to Apply

Host - Cobalt F/T Flex - Cobalt Restaurant & Lounge

Kimpton Hotels & Restaurants • Vero Beach, FL • 10min ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

10min ago

Go to Apply

Night Auditor

Drury Hotels • Dayton, OH • 11min ago

Retail & Hospitality

Property Location:6616 Miller Lane - Dayton, Ohio 45414You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a differenc...

11min ago

Go to Apply

Installation Crew Member

American Greetings • Syracuse, NY • 11min ago

Retail & Hospitality

As a Retail Fixture / Installation Crewmember with American Greetings, you'll be a vital part of our company's purpose; To make the world a more thoughtful and caring place. We are looking for motivated and energetic cre...

11min ago

Go to Apply

Host - Cobalt F/T Flex - Cobalt Restaurant & Lounge

Kimpton Hotels & Restaurants • Vero Beach, FL • 11min ago

Retail & Hospitality

11min ago

Go to Apply

Night Auditor-TownePlace Suites by Marriott Gainesville, GA

Hotel Equities • Gainesville, GA • 11min ago

Retail & Hospitality

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the TownePlace Suites by Marriott in Gainesville, GA. Night Auditor (Ove...

11min ago

Go to Apply

Guest Services Representative-TownePlace Suites Gainesville, GA

Hotel Equities • Gainesville, GA • 11min ago

Retail & Hospitality

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the TownePlace Suites in Gainesville, GA Job Purpose: Responds in a...

11min ago

Go to Apply

Kitchen+Bar - Bartender

Drury Hotels • Columbus, OH • 11min ago

Retail & Hospitality

Property Location:88 East Nationwide Blvd. - Columbus, Ohio 43215You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a...

11min ago

Go to Apply

Host - Heaton's F/T Flex - Kimpton Vero Beach Hotel + Spa

Kimpton Hotels & Restaurants • Vero Beach, FL • 11min ago

Retail & Hospitality

11min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.