Customer Service / Sales Floor

Michaels • United States, United States • 2w ago

Store - LA-ENCINO, CA

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

Retail and/or customer service experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

Total Base Pay Range for this Position:

$17.87 - $20.90

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Applicants and Employees in Unincorporated Los Angeles County : Michaels reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engage with customers, including minors, including unsupervised minors, and other Team members, especially in high stress situations; accessing company information, assets, property, and products, including cash, checks, and credit card information; and appropriately handling such information, including confidential and personal information of customers and Team Members. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

General Manager

Highgate Hotels, LP • Seattle, WA • 11min ago

Management & Administrative

General Manager Requisition ID 2025-72990 Category Operations Job Location US-WA-Seattle Property Kimpton Palladian Hotel Compensation Minimum USD $150,000.00/Yr. Compensation Maximum USD $175,000.00/Yr. Compensation Typ...

11min ago

Go to Apply

Guest Service Agent

Drury Hotels • Flagstaff, AZ • 12min ago

Management & Administrative

Property Location:300 South Milton Road - Flagstaff, Arizona 86001You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes...

12min ago

Go to Apply

Guest Service Agent

Drury Hotels • Grove City, OH • 13min ago

Management & Administrative

Property Location:4109 Parkway Centre Drive - Grove City, Ohio 43123You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do make...

13min ago

Go to Apply

Customer Service Representative

U-Haul • Dallas, TX • 13min ago

Management & Administrative

Location: 9929 Harry Hines Blvd, Dallas, Texas 75220 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Re...

13min ago

Go to Apply

Service Technician II

Westminster Management • Long Branch, NJ • 13min ago

Management & Administrative

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization w...

13min ago

Go to Apply

Traffic Control Manager

U-Haul • Fargo, ND • 13min ago

Management & Administrative

Location: 5523 53rd Ave S, Fargo, North Dakota 58104 United States of America If you enjoy building a team and relationships in a fast-paced work environment where each day is different, energetic and dynamic, then consi...

13min ago

Go to Apply

U-Haul Moving Center General Manager

U-Haul • Florence, SC • 13min ago

Management & Administrative

Location: 369 N Irby St, Florence, South Carolina 29501 United States of America U-Haul is looking for a responsible, motivated and thoughtful person to manage one of our moving and storage centers. As General Manager yo...

13min ago

Go to Apply

Customer Service Representative

U-Haul • Flint, MI • 14min ago

Management & Administrative

Location: 3083 Miller Rd, Flint, Michigan 48507 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Represe...

14min ago

Go to Apply

Customer Service Associate I

Family Dollar • Suffolk, VA • 15min ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

15min ago

Go to Apply

Customer Service Representative

U-Haul • Dallas, TX • 15min ago

Management & Administrative

15min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.