PT Customer Service Leader

Hannaford • Leominster, MA • 1d ago

Category/Area of Expertise: Retail Operations

Job Requisition: 469796

Address: USA-MA-Leominster-118 Lancaster Street

Store Code: Store 08003 Front End (5151600)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

Observe and follow all company policies and established procedures.

Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.

Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets

Assist in special projects and perform other functions as assigned by supervision.

Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.

Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.

Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.

Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.

Frequently, perform cashier and/or bagging functions

Frequently, perform service desk/kiosk and if trained, bookkeeper functions

Perform all other duties as assigned.

QUALIFICATIONS

Effective communication and customer service skills.

Must meet minimum age requirements to perform specific job functions (18 years of age).

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Prerequisite Training:

Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets

Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

Perform repetitive hand and arm motions while standing/walking the majority of the shift.

Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.

Push or pull up to 75 pounds on occasion.

Work in and out of inclement weather when necessary.

Gather up to five shopping carts and push them to designated areas.

Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.

Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.

Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.

Handle cash pickups and change orders as requested and log as required.

Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.

Provide customers and associates with hassle-free refunds while applying all applicable guarantees

Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service

Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.

Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $ 17.60 - $26.20 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Similar Jobs

Administrative Assistant, LTLC

South Middlesex Opportunity Council • Lowell, MA • 9h ago

Management & Administrative

Summary: Provide administrative and financial management support to the assigned programs including processing accounting transactions, coordinating human resources processes, representative payee processes, and managing...

9h ago

Go to Apply

Site Manager

Metro One Loss Prevention Services Group • Westminster, MA • 21h ago

Management & Administrative

Job Description Site Manager Do you have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity you've been looking for! About Us: At Metro...

21h ago

Go to Apply

Unarmed Security Officer

Metro One Loss Prevention Services Group • Westminster, MA • 1d ago

Management & Administrative

Job Description Unarmed Security Officer Have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity you've been looking for! About Us: At...

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Milford, NH • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Security Officer DOD Patrol

Allied Universal • Nashua, NH • 1d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Customer Service Representative

Teledyne • Hudson, NH • 2d ago

Management & Administrative

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory aut...

2d ago

Go to Apply

I and C Engineer - Entry Level (Data Centers)

Jacobs • Hudson, NH • 2d ago

Management & Administrative

This job opportunity is available at ANY location in the United States. Ideally, selected candidates will be near a JACOBS U.S. based office, but we intend to hire the "best" candidates. Our People & Places Solutions...

2d ago

Go to Apply

Entry Level Vehicle Service Specialist - Leomonster - HIRING EVENT!

Valvoline • Leominster, MA • 2d ago

Management & Administrative

We're hosting a hiring event on Tuesday December 23rd, from 10am'4pm for our Leminster location and location coming soon in Athol! Accelerate your potential. Interested in a rewarding career with great pay, outstanding b...

2d ago

Go to Apply

Entry Level Vehicle Service Specialist - Hudson - HIRING EVENT!

Valvoline • Hudson, MA • 2d ago

Management & Administrative

We're hosting a hiring event on Tuesday December 16th, from 10am-4pm for our Washington Street Location in Hudson location and our New Sudbury Location! Accelerate your potential. Interested in a rewarding career with gr...

2d ago

Go to Apply

Administrative Assistant

The Salvation Army • Lowell, MA • 4d ago

Management & Administrative

Overview The Salvation Army'sLowell Corps. is hiring anAdministrative Assistantand offers excellent benefit package to eligible employees including: Generous paid time off every year that includes: vacation and sick time...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.