Patient Services Representative (Toronto, OH)

UPMC • Toronto, OH • 3d ago

UPMC Community Medicine Incorporated is hiring a part-time Patient Services Representative to support Orthopaedic Specialists located at 1800 Franklin Street Specialty Suite Toronto OH 43964. This role will work 7:15AM-4:00PM every Monday with Dr. Hughes and 8:00AM-4:30PM every Wednesday with Dr. Fye (travel to the Moon office on the 1st and 3rd Thursday afternoon for Dr. Thomas Hughes and once a month in the morning on Tuesdays with Dr. Fye will be required)

Responsibilities:

provide a warm greeting for all patients Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Collect copayments and any other applicable patient payments at the point of service Confirm and/or update patient registration information at checkout Schedule follow-up appointments within the practice at checkout Schedule or connect patient to resources to schedule for ancillary services at checkout Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits Promote MyUPMC patient portal and assist patients in registration when applicable

Assist patients in education of financial responsibility and connect them to advocacy resources as needed Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Appropriately distribute / triage phone calls to other areas and / or clinical providers Assist with administrative duties in the office including but not limited to scanning of medical records and faxingPerforms in accordance with system-wide competencies/behaviors.Performs other duties as assigned.

Completion of high school graduate or equivalent is required.

Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

Two years of experience in a medical / billing / fiscal or customer service function is preferred.

Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances:

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

UPMC

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