Manager, Inside Enterprise Account Managers (IEAMs)

Comcast • Philadelphia, PA • 3h ago

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job leads a team of Inside Enterprise Account Managers (IEAMs) who provide strategic account management and financial sales leadership for existing mid-market customers

Job Description

Core Responsibilities

Leading a team to drive revenue growth and provide excellent customer support within assigned accounts

Leading a team to upsell, cross-sell and retain existing Enterprise customer base

Assisting team to develop a sales penetration strategy for account portfolios to meet or exceed monthly sales quota

Providing overall direction and strategic selling of company solutions including Broadband, Managed Services, Advanced Voice and Metro Ethernet

Collaborating with departmental management, including sales support, sales engineering, contracts/legal project management, service assurance, marketing and operations leadership to develop project plans and overall strategy to optimize sales opportunity, while providing a superior customer experience

Managing the execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment

Collaborating with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs. Developing an overall strategy to optimize sales and retention opportunities

Positioning and selling Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel

Managing existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

Other duties and responsibilities as assigned.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Account Management; Relationship Management; Meeting Organization

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years

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