Outreach Support Supervisor

Arkansas State University • Jonesboro, AR • 1d ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4621794

Position Summary:

The Administrative Support Supervisor is responsible for supervising the activities of support level personnel within an assigned department or program. This position is governed by state and federal laws and institution policy

Duties & Responsibilities:

Supervise Customer Service staff which may include a number of

work-study students

Research and Statistics: Evaluates and produce statistical data for

all programs

Manage: Monitor and respond to a departments email account(s)

Outreach: Support cross departmental outreach to facilitate student

understanding of financial aid and scholarships through multiple channels which may include social media / events

Responsible: For the departments phone system, assist with incoming

calls, and facilitate availability throughout the department. Ensuring that their coverage for front-line services and assistance as needed depending on that coverage

Customer Service Representative: Provides assistance and other

resources to potential and current students, parents, staff, faculty, off-campus agencies, and high school counselors

Processing: Scan and index financial aid documents as well as

maintain security for all scanned documents that contain personally identifiable information

Training: Train and coordinate training needs that are required

within the duties of this position

Administrative: Work closely with the leadership team to ensure and

maintain current processes and practices that are meeting the needs of the department

Processing: Incoming and outgoing mail for the department

Perform other duties as required

Knowledge/Skills/Abilities:

Knowledge of student financial aid programs, standards, and procedures\ Knowledge of operating procedures for technical equipment standard within the job\ Knowledge of department operations, policies, and procedures\ Knowledge of applicable laws and regulations\ Knowledge of computers and software applications\ Knowledge of basic accounting principles\ \ Excellent communication skills\ Experience with Microsoft Office Products\ \ Ability to review and evaluate student financial needs\ Ability to maintain records\ Ability to supervise employees\ Ability to conduct research and perform basic quantitative quality assurance reviews\ Ability to resolve operational problems\ Ability to research, prepare, and present comprehensive written and oral reports to the supervisor\ \ Familiarity with SCT Banner Products

General Days/Hours:

Monday - Friday\ 8:00 a.m. - 5:00 p.m.\ Additional hours as requested and/or needed\ Some travel required for training and/or conferences\ Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date\ \ Assists Students, Parents, Staff, and Faculty

Minimum Qualifications:

The formal education of a High School Diploma\ \ Other job related education and/or experience may be substituted for all or parts of these basic requirements upon approval of the qualifications review committee

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