Customer Service Representative

Canon USA & Affiliates • Washington, DC • 11h ago

Customer Service Representative - req1598

OVERVIEW

Respond to all incoming requests expediently and accurately, open/debrief work orders, order and expedite parts, maintain installed-base data, monitor and escalate pending requests and perform other related duties in ASSIST.

RESPONSIBILITIES

This is a remote position in the USA. This associate will be covering Third Shift.

Answer external customer calls and emails expediently and dispatch their requests professionally and appropriately.

Open, close, monitor and escalate if necessary all requests received individually and by the Department.

Daily update of engineers' status and availability.

Order and expedite parts as requested.

Review individual open work orders with engineers and cancel unwanted calls.

Perform satisfactorily to department productivity standards (e.g., average time per call, # of transactions done per hour, average speed of answer, % of time available for calls, etc.).

Provide initial problem resolution to customers and escalate to next level of support when required.

Some contact required with immediate management presenting information or recommendations.

Workload is determined by incoming requests received via phone, email, fax, voicemail or other means.

Perform other duties as assigned when request volume is low.

Must be able to work independently with little supervision on specific shifts including managing and prioritizing incoming requests and collateral work.

Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.

Position duties involve providing information and making some recommendations within prescribed guidelines.

Matters outside of standard operating procedures must be referred to Sr. Customer Service Representative, Installed Base Specialist, Team Lead or ASSIST Manager.

Perform special projects and other duties as assigned.

Able to work overtime and alternate shifts as needed.

QUALIFICATIONS

Excellent listening and verbal communication skills.

Good written communication skills.

Ability to handle fast paced environment.

Technical background a plus.

Ability to develop and maintain effective internal and external working relationships.

3 years General office experience.

2 years telephone customer service help desk experience.

Pay Information: Min $44,300 to Max $71,300

LI-RS1

LI-Remote

About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

Similar Jobs

IT Operations Manager

CyberData Technologies • Rockville, MD • 49min ago

Management & Administrative

Job Title: IT Operations Manager Location: Rockville, MD CyberData Technologies is seeking an experienced Operations Manager to lead change, release, and configuration management activities. This role ensures the efficie...

49min ago

Go to Apply

Workday HCM Optimization Senior Consultant

Guidehouse • Mclean, VA • 2h ago

Management & Administrative

Job Family : SAAS/PAAS/Cloud Consulting Travel Required : Up to 25% Clearance Required : None What You Will Do : From initial assessments to entire transformations, you'll deliver Workday solutions to equip organizations...

2h ago

Go to Apply

Software Development Engineer II, Robotics Integration and Optimization Services

Amazon • Arlington, VA • 9h ago

Management & Administrative

Description Amazon is building the next generation software, hardware, and processes to run our state-of-the-art global fulfillment network that moves many millions of units of inventory, ensuring that customers get what...

9h ago

Go to Apply

Risk Manager/Senior Negotiator - State, Local & Higher Education

Deloitte • Washington, DC • 10h ago

Management & Administrative

The Government & Public Services (GPS) Risk Management Team is currently seeking a full-time dedicated Senior Risk Manager/Senior Negotiator who has experience in supporting deal and contract structuring, drafting cu...

10h ago

Go to Apply

Risk Manager/Senior Negotiator - State, Local & Higher Education

Deloitte • Mclean, VA • 10h ago

Management & Administrative

10h ago

Go to Apply

Risk Manager/Senior Negotiator - State, Local & Higher Education

Deloitte • Arlington, VA • 10h ago

Management & Administrative

10h ago

Go to Apply

Global Director, Customer and Industry Value

Oracle • Washington, DC • 11h ago

Management & Administrative

Job Description Job Summary: Oracle is seeking a dynamic and forward-thinking Senior Director of Customer Strategy & Industry Value to lead a global team of highly skilled consultants. This role is responsible for sh...

11h ago

Go to Apply

Recruiter I (Onsite)

Aston Carter • Arlington, VA • 12h ago

Management & Administrative

Job Description Position: Sourcing Recruiter Location: Arlington (Onsite) Type: Contract Pay: $36.00 - $37.00/hr About the Role Our Global Recruiting team is looking for a customer-focused, results-driven Sourcing Recrui...

12h ago

Go to Apply

Recruiter I (Onsite)

Aston Carter • Herndon, VA • 12h ago

Management & Administrative

Job Description Position: Sourcing Recruiter Location: Herndon (Onsite) Type: Contract Pay: $36.00 - $37.00/hr About the Role Our Global Recruiting team is looking for a customer-focused, results-driven Sourcing Recruite...

12h ago

Go to Apply

Recruiter I (Onsite)

Aston Carter • Herndon, VA • 12h ago

Management & Administrative

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.