JOB REQUIREMENTS: Dynamic Workforce Solutions Job Title: Customer
Service Representative Position Classification: Non-Exempt Office
Location: Milwaukee, WI Type: Non-exempt- Full-time Wage: \$15.00 -
\$18.00 EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic
Workforce Solutions (DWFS) contracts with state and local entities to
provide services that offer the communities we serve reliable workforce
development and training solutions that result in talented, well-trained
people positioned for tomorrow\'s jobs. Our innovative approach to
delivering services, passion for the work we do and commitment to
ongoing quality have defined over three decades of exceptional results.
Our people feel they are part of something way bigger than just a job.
We commit to delivering Extreme Customer service in order to provide
outstanding outcomes for the people and businesses we serve. Your Impact
Do you want to make a lasting difference in the lives of your customers?
As a case manager with DWFS, you will have the opportunity to work with
job/career seekers to ensure that they have the skills and resources to
find and maintain self-sustaining employment. You will be able to help
employers locate the talent they need to help their businesses thrive.
You will know you are successful as you meet goals and put your
customers to work. Primary Objectives of Position: The career navigator
Program Assistant provides integrated workforce planning services to
career center customers. Aids customers in developing, evaluating, and
effectively initiating and implementing plans to find employment and/or
employment skills. Work involves developing and maintaining contact with
customers, and/or service providers for service needs. Helps customers
to engage in self-assessment; Essential Job Functions: Interviews
customers to assess ongoing service needs, obtain occupational
information and explore the full range of employment opportunities
and/or training. Coaches customers to present themselves effectively as
candidates and obtain optimal placement in employment or further
occupational information. Provide career advisement including the
development of individual employment/placement plans, referrals to jobs,
placement in training or education programs, job placement or
advancement, and retention services. Performs visits to customers\'
homes, training providers\' sites, and /or employment sites. Develops
and implements service plans to meet customer needs. Ensures that
service plans are maintained and updated as needed. Coordinates service
provider activities. Implements prescribed program related procedures
and accurate case management. Provides ongoing case management and
serves as a liaison between customers and service providers. Manages a
comprehensive caseload of job seekers (more detail?) Provides employment
services on an ongoing basis. Provides guidance and other assistance to
help the participant retain employment. Accurately document customer
interactions through well-written case notes in automated system. Ensure
that case files meet or exceed programmatic requirement. Prepare reports
as requested. Address the unique needs and barriers of customers and
create and maintain an environment of inclusion for all participants by
making customer referrals to appropriate workshops, assessments and
internal programs while ensuring equitable access for all individuals
regardless of needs or barriers. Utilize Extreme Customer Service
behaviors in all interactions with internal and external customers.
Other Job Duties: This job description is not intended to be
all-inclusive. The employee may be requested to perform other reasonable
related duties as assigned by the immediate supervisor and other
management as required. The company reserves the right to revise or
change job duties as business requirements dictate. It is also
understood that the company reserves the right to change work schedules
as required, including requiring overtime. Physical Demands/Work
Environment: Physical requirements include carrying/lifting up to 5
pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds,
occasionally. Visual acuity, speech and hearing; hand and eye
coordination and manual dexterity necessary to drive an automobile and
operate computer keyboard and basic office equipment; subject to
carrying, lifting, twisting and reaching to perform essential job
functions. Working conditions are primarily in an office environment
with occasional travel to other locations. Required Competencies:
Customer/client focus, learning orientation, communication proficiency,
teamwork orientation, technical capacity Skills/Abilities: Basic
computer literacy including ability to use the Internet and Microsoft
Office products. Keyboarding skills mandatory. Ability to work in a team
environment. Excellent interpersonal skills and customer-service
orientation. Strong oral and written communication skills. Bilingual
candidates preferred. Additional Requirements: Must have valid driver\'s
license and adequate vehicle insurance coverage. Diversity is at the
heart of our business. It is key to our people\'s passion for serving
individuals and communities who seek to build a stronger workforce. We
strive to create a work environment that provides all our team members
with equal access to information, development and opportunity.
Furthermore, our commitment to diversity and inclusion is deeply rooted
in the values instilled by our Four Cornerstones and commitment to
Extreme Customer Service. We recognize that differences in age, race,
gender, nationality, sexual orientation, physical ability, thinking
style and background bring richness to our work environments. Such
differences help us connect better with the workforce development needs
of people we serve in our communities. We believe that attracting,
developing and retaining a base of employees that reflects the diversity
of our customers is essential to our success. Equal Opportunity Employer
Dynamic Workforce Solutions is an equal opportunity employer/program and
auxiliary aids and services are available upon request to individuals
with disabilities. For more information, or to apply now, you must go to
the website below. Please DO NOT email your resume to us as we only
accept applications through our website.
https://dwfs.applicantpro.com/jobs/3926306-1071255.html ***
APPLICATION INSTRUCTIONS: Apply Online:
https://dwfs.applicantpro.com/jobs/3926306-1071255.html
