Summary This position is located at the Richard L. Roudebush VAMC within the Nursing, Perioperative Service. Serves as the first level supervisor over the Specialty Care Clinics, with direct line reporting to the Unit Nurse Manager. In collaboration with the Surgery Specialty Care Clinics, has responsibility and accountability for the administrative direction and day to day clinical operations of the Specialty Care clinics. Responsibilities Duties below are not all inclusive SUPERVISORY - 35%: In collaboration with the Unit Nurse Manager, develops, modifies. and/or interprets performance standards. Explains performance expectations to employees and provides regular feedback on strengths and weaknesses. Develops realistic performance standards through collaboration with the Unit Nurse Manager and/or Assistant Manager and provides appropriate appraisal of health technician staff. Appraises subordinate workers performance ensuring consistency and equity in rating techniques. OPERATIONS - 35% As part of their duties, the Supervisory Health Technician / Office Manager will assist the Unit Nurse Manager as well as Ambulatory Care Service administrative staff in gathering data necessary for managing individual specialty care clinics. Plans, coordinates, adjusts workload and makes assignments of clinic personnel to conform to changing policies and procedures in order to provide maximum levels of customer service to both the Veteran patients and the professional staff. Works closely with other Ambulatory Care Service supervisors, Unit Managers, and Chief to ensure appropriate non-provider staffing across clinic areas. Staffing responsibilities will include ensuring adequate staffing on a 24-hour 7 day a week basis for clinics with this scheduling requirement. STAFF DEVELOPMENT / EDUCATION / TRAINING - 15% Recommends awards when appropriate and approves within-grade increases. Identifies employee developmental needs and provides or arranges for training (formal and on-the-job) to maintain and improve job performance. Encourages self-development. Demonstrates sensitivity to ideas of subordinates. Promotes an environment in which employees are empowered to participate in and contribute to effective mission accomplishment. QUALITY IMPROVEMENT / PERFORMANCE IMPROVEMENT - 15% Advises and provides counsel to employees regarding policies, procedures. and directives of management. Discharges security responsibilities by ensuring education and compliance with security directives for employees with access to classified or sensitive material. Recognizes and takes action to correct situations posing a threat to the health or safety of subordinates. Applies EEO principles and requirements to all personnel management actions and decisions, and ensures all personnel are treated in a manner free of discrimination. Work Schedule: Mon - Fri 7:00am - 3:30pm Compressed/Flexible: May be available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health Technician (Specialty Care Clinics)/PD919320 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/09/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS09 position you must have served 52 weeks at the GS08. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS8 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Nursing, Medical Assistant, Surgical Specialty, Health Technician experience. Preferred experience includes supervisory experience. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Two full years of graduate education or a master's degree (transcripts are required). You will be rated on the following Competencies for this position: Administration and Management Customer Service (Clerical/Technical) Infection Control Manages and Organizes Information Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is generally performed in the Specialty Care clinics, inpatient unit, or an office setting. A moderate amount of walking, sitting, bending, standing, lifting and positioning patients, carrying light items such as papers, files, and miscellaneous materials. Physical Dispersion: A substantial portion of the workload for which the supervisor is responsible is regularly carried out at one or more locations which are physically removed from the main unit as in Community Based Outpatient Clinics and dispersed throughout the main facility campus. These conditions make day-to-day supervision difficult to administer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the @context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
