Rooms Leader in Development (Center of Excellence)

Omni Hotels • Frisco, TX • 1d ago

Overview

THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa.

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you're planning your next golf trip or a once-in-a-lifetime family vacation, you'll always remember your stay at Omni PGA Frisco Resort & Spa.

Job Description

The Omni PGA Frisco Resort is seeking aRooms Leader in Develpomentto join our team, The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

We pride ourselves in fostering a welcoming learning environment for all Leaders in Development. Every year Omni recognizes and awards hotels as Centers of Excellence for not only meeting but exceeding the following characteristics:

Outstanding retention and program completion record.

Building an exceptional sense of community amongst LIDs.

Highly sought-after location of interest for LIDs.

Responsibilities

Will learn and perform all aspects of Rooms operations

Oversees the performance of staff and takes corrective actions when necessary

Scheduling of staff

Maintains accurate payroll records to ensure staff is paid correctly

Cleaning and inspecting guest rooms

Responds to guest requests and complaints as required

Monitor's product inventory and order additional products as necessary

Interviewing and selection of staff

Follow up on established training steps.

Handle guest comments and complaints and ensure guest satisfaction.

Communicate with guests and receive feedback.

Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards

Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly

Qualifications

An Associate's degree or higher is required, preferably in Hospitality Management.

Previous Housekeeping or Rooms Division experience is preferred.

Must be willing to work 50 hours per week with a flexible schedule

Willingness to relocate upon completion of the program to ensure timely promotion to a management role

Previous experience in a hotel or a related field preferred

Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality

Projects enthusiasm, professionalism and a positive attitude at all times

Pays precise attention to detail, order and cleanliness

Has outstanding written and verbal communication skills, and exceptional phone manner

Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-TX-Frisco

Posted Date1 day ago(12/5/2025 12:38 PM)

Requisition ID 2025-130178

of Openings 1

Category (Portal Searching) Rooms Operations

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