Account Manager - Accredo - Remote

The Cigna Group • Warrendale, PA • 19h ago

The Account Manager (AM) will have responsibility for overall operational performance strategy and execution for Accredo Specialty Pharmacy clients within the Direct payer space. Primary responsibilities include development and execution of broad service strategy in support of medium and small PBMs and National Health Plans ; as well as persistency, membership growth, and earnings targets. The AM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Role Components

Support the organization to achieve operational excellence, growth, profitability, and persistency objectives through effective patient service oversight, account retention, and management strategies

Effectively collaborates with Accredo partners on benefit, service, and relational strategies targeting enhanced patient and client experience

Maintains market/competitive knowledge on service trends and differentiators

Effectively collaborates with the Account Executive (AE) on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.) drives inclusion of patient installation, product and service partners where appropriate

Collaborates with Account Executive on renewal activities, to include RFP involvement, service issues, PGs, CAPs, and implementations.

Develop/maintain "trusted-advisor" relationships with clients and patients; by proactively engaging in needs and goals discussions, and then leverages Accredo's capabilities and services to differentiate Accredo from the competition

Maintain in-depth knowledge of Accredo products/services across all product lines, benefit designs, access, patient care and outcomes reporting.

Maintains current knowledge of Accredo operational effectiveness and can confidently and effectively articulate impacts for the client, and patients

Lead in managing PG reporting requests to include analytics and presentation

Develop/implement Upsell and margin strategies for target accounts to drive enrollment growth, network access and drug adds.

Maintains basic understanding and conceptual application of underwriting principals, contracting and LOA process.

Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client cost

Represents Accredo well in market based events, QBRs, on sites and over communications.

Qualifications

College Degree or a minimum of 5+ years equivalent related experience

Proficient knowledge (min of 3+ years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, account management experience, and knowledge of pharmacy operations

Excellent communication, negotiation, influencing skills; exhibits courage

Strategic and financial savvy; ability to partner with AE to grow book of business

Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results

Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

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