Front Office Supervisor - DoubleTree by Hilton San Francisco Airport

Hilton • Burlingame, CA • 1h ago

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service, positive work environment and financial profitability.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work, creating a positive work environment, ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, answering phones, shuttle services, and determining room rates and availability

Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner

Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

Schedule, assign daily work, lead pre-shift meetings, inform and train team members

Lead and motivate team to meet their daily goals (PFG, KIPSU, Honors Enrollments, etc..) during their shifts

Monitor, observe and assist in evaluating team member performance

Monitor lobby traffic and adjust staffing accordingly

Be the Person-in-Charge to handle situations as arise during the shift.

Assist with creating reservations, luggage assistance, drive hotel shuttle, etc. as needed.

Assist with other tasks and projects assigned by Management.

The hourly rate is $30 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Front Office Supervisor - DoubleTree by Hilton San Francisco Airport

Location: null

Requisition ID: HOT0C5FD

EOE/AA/Disabled/Veterans

Hilton

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