Patient Engagement Representative

UnitedHealth Group • Phoenix, AZ • 4h ago

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.

The Patient Engagement Representative is primarily responsible for supporting the pharmacists delivering comprehensive medication management services for Genoa Clinical Services (GCS) in a call center environment.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:30am - 7:00pm CST OR 9:00 am - 5:30 pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

We offer 2-3 weeks of on-the-job training. The hours of the training may be aligned with your schedule and will be discussed prior to your start date.

Primary Responsibilities:

Conducts outreach to qualified patients in a confidential manner with strict adherence to policies and procedures

Articulates clinical services effectively, leading to patient engagement and program participation

Performs data entry and complete written documentation of calls

Maintains department productivity levels for customer satisfaction and performance goals

Communicates positively and professionally with patients, providers, and team members

Handle inbound and outbound calls via an auto-dialer system

Completes administrative duties to include processing mail and faxes

Performs other projects, work, and activities as assigned to ensure continuous service to our patients and clients

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience

Must be 18 years of age OR Older

2+ years of Customer Service experience

Ability to work an 8-hour shift schedule of 10:30am - 7:00pm CST OR 9:00 am - 5:30 pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

2+ years of call center experience

Sales experience

Knowledge of Microsoft Word (modifying documents) and Microsoft Excel (ability to modify and maintain spreadsheets) Sales experience

Bilingual fluency in English and Spanish

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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