Back to Jobs search

Branch Manager I - Brunswick, NY

Trustco Bank • Troy, NY • 16h ago

Branch Manager

Reports to: Regional Vice President

Salary: NE18 $55,000 - $100,000 + performance-based monthly and annual bonuses

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

About the Branch Manager Role

We're looking for a dynamic and results-driven Branch Manager to lead the daily operations of a full-service branch. In this role, you'll oversee all aspects of branch performance-from sales and customer service to lending, operations, and security. You'll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention.

The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.

Key Responsibilities

Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.

Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.

Build and promote the branch's identity, fostering a sales-driven and customer-focused culture.

Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.

Conduct staff training, regular team meetings, and performance reviews.

Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.

Originate residential, home equity, and installment loans.

Ensure compliance with all bank policies, procedures, and security protocols.

Handle complex customer requests and resolve escalated issues in person or by phone.

Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.

Maintain branch appearance and uphold operational performance standards.

Report regularly to senior management on branch performance, opportunities, and challenges.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

High school diploma or equivalent.

Supervisory experience.

Strong customer service and cash-handling experience.

Excellent verbal communication and interpersonal skills in person, by phone, and via email.

Fluent in English; bilingual a plus

Access to reliable transportation

Strong organizational skills with the ability to manage multiple priorities.

Ability to work effectively in a collaborative team environment.

Willingness to participate in ongoing training and development.

Ability to lift 10-20 lbs., stand for extended periods.

Preferred

Bachelor's degree.

Previous banking or financial services experience.

Schedule

Full-time position with hours aligned to branch operations:

Mon-Wed: 8:30 AM - 5:00 PM

Thu-Fri: 8:30 AM - 6:00 PM

Sat: 8:30 AM - 12:00 PM (rotating schedule)

Sun: Closed

Employees may need to remain 15-30 minutes after closing. Occasional travel for training, meetings, or branch support.

New York State Civil Service • Albany, NY • 1d ago

Management & Administrative

NY HELP No Agency Information Technology Services, Office of Title Manager Information Technology Services 2 - 9732 Occupational Category I.T. Engineering, Sciences Salary Grade 29 Bargaining Unit PS&T - Professional...

1d ago

Go to Apply

IT Program Manager Trinsic

Intermountain Health • Albany, NY • 1d ago

Management & Administrative

Job Description: The IT Program Manager oversees the execution of Trinsic's IT roadmap. The IT Program Manager is responsible for leading multiple, concurrent, complex information technology projects while managing timel...

1d ago

Go to Apply

SAP Manufacturing Workstream Manager - Automotive

Accenture • Albany, NY • 1d ago

Management & Administrative

We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We're building the smarte...

1d ago

Go to Apply

Applications Sales Manager

Oracle • Albany, NY • 1d ago

Management & Administrative

Job Description Sells Oracle On Premise Applications directly or via partners to a Vertical and a Horizontal Market. The role is a Field Sales Rep supporting On Premise application customers in the upmarket diversified i...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.