Hotel Front Desk - Days

LEGOLAND • Winter Haven, FL • 1w ago

What you'll bring to the team

About the role...

The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling andoverall communications.

What you'll be doing...

Welcome all guests into the resort with a genuinely warm welcome.

Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests,complaints and concerns.

Works effectively in a team environment.

Checking guests in and out of the resort, ensuring proper credit is received, special requests are notedand fulfilled, and accurate information is established.

Maintain and improve the quality of guest service.

Process all payments in accordance with established hotel policies.

Provide information and assistance to all guests and visitors.

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes,cancellations and information.

Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing callsthat transpire through the PBX.

Assist guest services, safety services, housekeeping and engineering teams with accommodating guestrequests.

Must be able to multi-task and prioritize departmental functions to meet deadlines.

Assist in maintaining a professional and fun place for our guests which will help with guest retention.

Maintains and controls safe while on duty, keeping detailed records of all transactions.

Ensuring the hotel is receiving proper credit and payments for guest stays.

Ensuring shift is balanced with the PMS.

Perform cash drops for each shift worked and making sure the proper signatures and approvals aremade.

Create a work environment that promotes teamwork, recognition, mutual respect and employeesatisfaction.

Provide ideas and suggestions for new products, services, technology and processes to ensure thecompany has a competitive position and in anticipation of changing customer needs.

Maintain confidentiality of all guests and employees.

Provide dynamic guest service to our guests

Play an integral role in assisting with emergencies (i.e. fire, medical, power/system failure) bycontacting the designated personnel for immediate assistance.

Health & Safety:

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), inline with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe workingprocedures for all work activities that they undertake and they must not use any tools or equipment for whichthey have not been trained. Where incidents do occur, they must ensure that they are reported to their linemanager and must cooperate with any investigation as appropriate.

Qualifications & Experience

Who we're looking for...

1 year of hotel front office experience is preferred, but not necessary. Preferred candidates will haveexperience working with hotel property management systems or equivalent experience. Must be able to speakand write English clearly and fluently. Preferred candidates must be capable of providing excellent customerservice, while maintaining a professional demeanor. Must be able to communicate effectively with others, bothverbally and written. Preferred candidates will possess proven conflict resolution skills, along with leadershipskills, to drive initiatives to improve the team and the business.

Education:

High school graduate or General Education Degree (or equivalent education and experience) is preferred.

Physical Demands:

Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities.

Intermittent and prolonged standing and walking to move about the resort site and interact with guestsand employees.

Finger dexterity sufficient to complete paperwork activities and to use a computer.

Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.

Work Environment:

Various inside and outside locations with varying temperatures and floor surfaces.

Other Job Requirements:

Performs other duties as assigned.

Must be able to work a flexible schedule including evenings, weekends and holidays.

Attendance is a mandatory function of this job.

Benefits

Pay Range

USD $14.00/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10758/hotel-front-desk---days/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-FL-Winter Haven

Job ID 2025-10758

Employment Type Part-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Florida

Job Locations US-FL-Winter Haven

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