Front Desk Agent

Omni Hotels • Atlanta, GA • 4h ago

Location

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Guest Services and Ideal Services teams.

Responsibilities

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses

Set up accurate accounts for each guest checking in according to their preferences (room @type, payment, etc.)

Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

Maintain confidentiality of all guests and hotel information

Employ attention to detail in order to ensure security of guest room access.

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

Maintain guest history files on all guests

Accommodate room changes expediently

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

Issue safe deposit boxes to guests and ensure security of key

Monitor, send and distribute guest faxes

Generate, print and distribute daily and weekly reports

Resolve discrepancies on the room status report with Housekeeping

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room @types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems

Ability to work cohesively with co-workers both within and outside of your department

Ability to compute accurate mathematical calculations

Ability to think clearly, quickly and make concise decisions

Ability to prioritize, organize and follow up

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Previous customer service experience

Previous hotel front desk experience is strongly preferred

Previous cashiering experience is preferred

Fluency in a foreign language is preferred

Previous guest relations training is preferred

Ability to work a flexible schedule to include weekends, holidays, and AM and PM schedule

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-GA-Atlanta

Posted Date39 minutes ago(12/3/2025 4:39 PM)

Requisition ID 2025-130113

of Openings 1

Category (Portal Searching) Front Office Operations

Similar Jobs

Service Bartender - State Farm Arena

Compass Group, North America • Atlanta, GA • 52min ago

Retail & Hospitality

Levy Sector Service Bartender - State Farm Arena/Levy Restaurants Pay Rate: $17.25 per hour. This is not a tipped position. Schedule: Seasonal event-based position available only during the Hawks season (April 2025 - Apr...

52min ago

Go to Apply

Catering Attendant - State Farm Arena

Compass Group, North America • Atlanta, GA • 52min ago

Retail & Hospitality

Levy Sector Catering Attendant - State Farm Arena/Levy Restaurants Pay Rate: $16.00 per hour. This is not a tipped position. Schedule: Part time event-based schedule. Open availability preferred. Must be able to work mor...

52min ago

Go to Apply

AIFI Cashier - State Farm Arena

Compass Group, North America • Atlanta, GA • 53min ago

Retail & Hospitality

Levy Sector Concessions Cashier AIFI Market - State Farm Arena/Levy Restaurants Pay Rate: $16.50 per hour. This is not a tipped position. Schedule: Part time event-based schedule. Must be able to work nights, weekends, a...

53min ago

Go to Apply

Dishwasher - State Farm Arena

Compass Group, North America • Atlanta, GA • 54min ago

Retail & Hospitality

Levy Sector Culinary Dishwasher - State Farm Arena/Levy Restaurants Pay Rate: $16.00. This is not tipped position. Schedule: Part time schedule. Hiring for evening and overnight shifts. Requirements: The ideal candidate...

54min ago

Go to Apply

Catering Supervisor - State Farm Arena

Compass Group, North America • Atlanta, GA • 54min ago

Retail & Hospitality

Levy Sector Catering Supervisor - State Farm Arena/Levy Restaurants Pay Rate: $19.00 per hour. This is not a tipped position. Schedule: Part time event-based schedule. Open availability preferred. Must be able to work mo...

54min ago

Go to Apply

Game Day (Player's Club) Premium Bartender - State Farm Arena

Compass Group, North America • Atlanta, GA • 55min ago

Retail & Hospitality

Levy Sector Premium Bartender - State Farm Arena/Levy Restaurants Pay Rate: $12.00 per hour + tips. Schedule: Seasonal - Part/Time Event based position. This is a seasonal position scheduled to run from October through A...

55min ago

Go to Apply

Premium Bartender (ShareCare Social) - State Farm Arena

Compass Group, North America • Atlanta, GA • 1h ago

Retail & Hospitality

Levy Sector Premium Bartender - State Farm Arena/Levy Restaurants Pay Rate: $12.00 per hour + tips. Schedule: Part time event-based schedule. Must be able to work nights, weekends, and some holidays. Must be able to work...

1h ago

Go to Apply

Retail Sales Consultant

AT&T • Atlanta, GA • 3h ago

Retail & Hospitality

Job Description: It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. M...

3h ago

Go to Apply

Cook - J1 Intern/Trainee

Omni Hotels • Atlanta, GA • 4h ago

Retail & Hospitality

Location Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Par...

4h ago

Go to Apply

SAP Supply Chain Delivery Lead - Automotive

Accenture • Berkeley Lake, GA • 4h ago

Retail & Hospitality

We Are: Accenture's SAP practice, and we live to see how this can transform the way we live and work. We are the industry-leader for building SAP solutions and we're curious and always learning. We're building the smarte...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.