At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
The Associate Director - US Commercial IT Account Management Capability Lead sits within the global Gilead IT organization with the primary responsibility of supporting Gilead US Commercial team as a key member of the global US Commercial Field Enablement IT team. The US Commercial IT Account Management Capability Lead acts as a techno-functional lead and works on HCP/HCO account management capability. This role reports to the US Commercial IT Field Enablement lead.
This Associate Director will support and liaise with a broad business team including Gilead Commercial Operations, Medical Affairs and Business Conduct. The role will also engage across IT teams who manage/support systems within the Capability ecosystem, i.e., integration touchpoints with tools such as Master Data Management platform and Commercial Analytics Hub as well as the broader IT team that enable the overall working experience for the business teams we support. The role will infuse forward looking, creative and innovative solutions, as a techno-functional partner to the business. It is expected that the person in this role brings ideas to the table, rather than just react to them. In addition, this role will be involved in understanding and staying up to date on vendor product roadmaps for relevant applications.
You will play a significant role in implementing and enabling the Next Gen CRM for Gilead, including building a solution with the appropriate HCP / HCO data that users can trust. This role would play a key role in ensuring accurate and predictable HCP alignments and targeting, HCP-HCO and HCO-HCO affiliations, consent and privacy management, roster and territory management, among others.
This role will act as a liaison between DevOps teams and business teams and responsibilities would include functional & technical assessments, introduction of new capabilities on existing pre-dominantly SaaS Based solutions (e.g. Veeva Align), business enhancements grouped into sustainment releases, oversee development of Custom Apps and implementation / enhancement of AI technologies for insights & analytics around HCP and rep data, and automation. Understanding and following an evolving Gilead IT delivery methodology, working closely with a cross functional team to enable business teams to be more efficient and effective is critical for this role.
Some of the key activities that this role would lead include recording & prioritizing user stories, building, communicating and managing a product roadmap and a release schedule, participating in user acceptance testing, articulating business value for new technology investments and help navigate the Gilead portfolio demand management process.
Additionally:
Supports and acts as an extension of the US Field Enablement Capability Lead in partnering with the business operations team to enable US field force to be more effective and efficient
Works closely with the US Field Enablement Capability Lead to ensure product backlogs are appropriately prioritized, user stories are clear, well documented and translated to the appropriate level of detail for technical teams to act on
Acts as the Product Owner for sprint teams and plays a more traditional business analyst role clarifying requirements and verifying solution meets intended requirements in traditional waterfall projects
Serve as focal point for the respective business area for IT needs, priorities and translates them into the IT global / regional roadmap for prioritization and solution proposals using agreed, appropriate IT systems, processes and templates
Core Tasks, Responsibilities & Scope of Authority:
Advise IT and business leadership on capability enablement opportunities. Develops & maintain roadmaps and backlogs for relevant applications
Partner with business teams to understand their pain points and identify solutions / enhancements to help improve US sales rep effectiveness, efficiency and experience
Engage with product vendors to understand and influence their product release roadmaps to better meet Gilead needs
Develop and maintain Gilead & Kite specific roadmaps for relevant applications managed by the team
Work with the DevOps lead and team to ensure backlog is assigned to appropriate scheduled releases
Leverage existing solutions from the IT toolset and support the business to maximize the benefits delivered from project investment
Partner with product vendors to understand solutions and capabilities to support business needs - leveraging investments made and extending existing solution wherever possible.
Projects are planned, managed and monitored to assure benefits are met and potential bottlenecks or failures are identified and addressed in due time.
Supports US Field Enablement Capability lead in project planning, scoping & budgeting, assessments, meeting Gilead Unity 3.0 methodology requirements as required
Define, quantify (where feasible) & articulate expected business benefits and other benefits (e.g., compliance) of a proposed investment
Support appropriate selection of solutions and third parties required to support changes identified
Support agile capability delivery wherever feasible to shorten release cycles and deliver business requirements faster
Utilize Agile DevOps to record user stories, features and epics. Lead managed services resources to ensure backlog for each application is managed efficiently and accurately
Ensure availability of appropriate project plans for implementation addressing organizational, technical, process, change management and training perspectives when introducing new applications or sustainment of existing applications
Define & articulate lessons learnt, showcase what good looks like in a project. Build & maintain a repository of best practices over time that can be applied to future projects
Lead a post-project analysis of business & other benefits captured; compare with expected benefits laid out in the business case and address causes for deviations, if any
Enable a conducive working environment for stakeholders, team members and managed services teams
Support a working environment that is conducive to individual growth, high performance, is challenging and rewarding
Undertake personal development activities to ensure that the core tasks and responsibilities of this role continue to be met as the role evolves in line with business, technology, industry and regulatory environment changes
Required Qualifications:
5-10 years+ experience in a similar role within the Biotech / Pharmaceutical industry with demonstrated applied technical and functional knowledge in HCP account management data products and tools apart from a strong understanding of the field enablement space
Strong techno-functional knowledge of Veeva Commercial Cloud, including but not limited to Align, Veeva / Vault CRM, Veeva Events Management as well as Salesforce platform, Vault platform, Master Data Management and Analytics tools
Strong understanding of systems integration approaches and tools, commercial IT architecture standards, recent advances and best practices
Comfort working directly with both business partners and IT department / solution providers with minimal supervision
High level of personal integrity consistent with Gilead's core values (Excellence, Accountability, Teamwork, Integrity and Inclusion)
Preferred Qualifications:
Experience working in a multi-vendor scenario; vendor management experience is a plus
Experience of working through different stages of the systems development life cycle and SLDC methodologies - Agile, Hybrid
Experience working effectively across a matrixed organization and successfully executing and achieving results without direct authority.
Experience providing and driving cross-functional and cross-geographical IT solutions to business needs and opportunities
The salary range for this position is: $195,670.00 - $253,220.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' (https://www.eeoc.gov/employers/eeo-law-poster) poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT (http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.
Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.
