Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone.
UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high quality care. Our mission calls us, our values guide us, and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
The Payer Market Senior Account Manager is the key relationship conduit and point of contact for an assigned portfolio of Payer clients. The senior account manager is charged with helping execute on strategic account plans to support market growth and profitability in delivering OI Payer solutions to our customers. Where appropriate, the senior account manager will work with team members across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities.
The senior account manager serves as a liaison between Account Executives (AEs) and AMO/Operations teams to ensure alignment and continuity. The role helps drive client retention and growth through proactive relationship management and strategic engagement. You will engage the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our client delivery goals and aggressive growth and innovation objectives.
Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, partner in a matrix environment and collaborate across other divisions within Optum. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with executives at our clients.
This role requires an individual who understands how to get things done at Optum through influence by leveraging extensive interpersonal and collaboration skills. The account manager will have solid critical thinking skills, demonstrated success in account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Build, nurture and grow intimate, consultative relationships with Payer clients to understand the client's strategy and business needs. Constantly assesses the value that Optum solutions are delivering
Influence team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client's business
Development and delivery of client-facing and internal reporting
Assist in oversight and execution of client invoicing processes
Management of client and internal escalations
Resolution of issues impacting client satisfaction or delivery
Assist in preparation and coordination of Quarterly Business Reviews (QBRs)
Ensure service and delivery commitments to client are met. Coordinating and influencing service delivery and effective operational interface between clients and Optum teams related to Payer solutions. Work with Optum teams to drive resolution to performance opportunities and issues.
Manage compliance related client requests
Assist in negotiate renewals, contractual agreements, statements of work, and performance guarantees
Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales
In collaboration with business support team, develop and present reporting of savings achievements, opportunities, and service level agreements
Operate with a sense of urgency to focus the organization on maximizing the client experience. Acts quickly to seize opportunities for innovation and new ways to benefit clients
Work effectively in a matrix environment and build relationships internally as well as externally. Drive action and results while maintaining a healthy and productive work environment
Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, and representation for the voice of the customer in our current and future products and technologies
Influencing external customers at the Director and VP levels as a trusted executive partner
Delivering exceptional customer Net Promotor Score (NPS) results
Foster a success-oriented, accountable environment within the company
Effectively represent Our United Culture and demonstrates UHG values internally and externally
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of progressive experience and leadership roles in the Health Care or Financial industries with a proven record of delivering measurable results
5+ years in managed services, client management or advisory services
Experience with driving deep, productive relationships with senior client executives
Demonstrated success building and evolving relationships with matrixed stakeholders (internal)
Experience with influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talent
Demonstrated track record of success driving client success across highly complex and matrixed organizations
Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
Demonstrated track record of active collaboration, engagement, and strategy development of key growth opportunities
Proven solid strategic planning, analytics, and problem-solving skills
Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners
Willing and able to travel up to 20% of the time on a sustained basis
Preferred Qualifications:
Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
Experience working across UHG, Optum and/or UHC lines of businesses
Direct experience working with product and technology teams
Proven application of change management methodologies
Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Leadership Competencies:
Strategic thinker, capable of providing clear, balanced advice/counsel on a broad range of complex management, product and go to market issues
Thrives and quickly adapts to change, leading others through change in a dynamic, fast-paced industry and work environment
Results-oriented style with a high degree of analytical ability and proven critical thinking skills
Demonstrated ability to influence senior leadership on complex business topics
Maintain confidentiality and discretion (situational awareness, high emotional intelligence)
Have a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessary
Effectively builds solid relationships and partnerships within and outside of the company
Ability to communicate effectively at all levels of the organization. Have ability to foster a cooperative work environment and deal proactively and productively with conflict
Ability to influence a senior leadership team, build consensus, and rally members to achieve results
Engaged with the broader organization and able to gain insights through relationships with front-line and mid-level personnel
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
