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Sales Consultant

Tejas Chevrolet dba Northside Chevrolet • San Antonio, TX • 8h ago

Job Title:**ChevroletSales Consultant

Department:Sales

Reports to:Sales Manager or Closer

FLSA Status:Non-exempt

Prepared by: HR

SUMMARY

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

Explains fully product performance, application, and benefits to prospects.

Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

Utilizes dealership sales control and follow-up system.

Attends product and sales training courses as requested by sales manager.

Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

Knows and understands equity and values, and is able to explain depreciation to the customer.

Ensures that the sales manager has an opportunity to meet each customer.

Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).

Writes complete sales orders and processes paperwork in accordance with established dealership policies.

Delivers vehicles to customers, ensuring that the customer understands the vehicles operating features, warranty, and paperwork.

Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealerships service department.

Schedules first service appointment.

Follows up on all post-delivery items, tags/title work, we owes, and special requests to be sure that all customer expectations are met.

Maintains an owner follow-up system and prospect development system that encourages repeat and referral business and contributes to customer satisfaction.

Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Attends sales meetings.

Completes required all manufacturers training in a timely manner.

Maintains professional appearance.

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