Learning Specialist I (Call Center)

Bank OZK • Alpharetta, GA • 3h ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for delivering, assessing, and enhancing training programs and workshops for employees at all organizational levels.

Essential Job Functions

Plans and leads interactive workshops conducted through face-to-face and online mediums, ensuring that training materials are adapted to the specific medium of delivery.

Assists with new training program design and existing program enhancement, including developing and revising lesson plans and training aids.

Helps research and develop learning assessment tools and uses those tools to monitor the effectiveness of training programs.

Administers, implements, and troubleshoots learning technology, including developing training materials related to set up and use of computer applications and related technologies.

Interacts with other members of the Learning and Development team and the Bank to ensure the timeliness and accuracy of training materials.

Escalates problems or issues identified to senior team members.

Maintains good punctuality and attendance to work.

Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

Knowledge of banking or finance within the scope of a learning specialist.

Ability to communicate effectively both verbally and in writing.

Ability to interact with subject matter experts (SMEs) and other learning professionals to translate practice into training materials and teaching-and-learning experiences.

Ability to present information and facilitate group discussions.

Ability to work without close supervision.

Ability to maintain confidentiality.

Ability to interact effectively with individuals at all levels.

Skill in using computer and Microsoft Office, including Word, Excel, Outlook, PowerPoint.

Basic Qualifications

High school diploma or equivalent, required.

Bachelor's degree in an educational field, such as adult education or curriculum and design, or a banking-related field, such as business or sales, preferred.

1+ year experience using virtual software such as GoToMeeting, WebEx, Zoom, Google Classroom, or other related tools, required.

1+ year experience in retail banking and/or financial services, required.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

LI-RV1

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

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