Customer Service Representative

ManpowerGroup • Cary, NC • 43min ago

Our client, a leading healthcare support organization, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting inbound and outbound call operations. The ideal candidate will have excellent communication skills, basic problem-solving abilities, and the ability to @type at least 35 words per minute, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Cary, NC

What's the Job?

Handle inbound telephone calls to address customer inquiries related to prescriptions, financial information, and delivery status.

Schedule medication deliveries and payments, ensuring accurate profile updates for timely distribution.

Respond promptly to customer questions or route calls to the appropriate team members for resolution.

Update concise progress notes to facilitate smooth workflow and quick assessment by team members.

Provide customer service through management information systems, verifying insurance, providing invoice copies, and answering refill questions.

What's Needed?

At least 1 year of high call volume call center experience.

Strong communication skills and basic problem-solving abilities.

Typing speed of at least 35 words per minute.

Ability to work onsite for the first 90 days, with potential for hybrid work based on attendance and performance.

Availability to work Monday through Friday, 11:30 am to 8:00 pm, with rotating Saturday shifts every 6-8 weeks.

What's in it for me?

Opportunity to work onsite with an on-site gym available for employee use.

Potential to become a full-time employee and grow within the company.

Engaging work environment supporting professional development.

Supportive team focused on delivering excellent customer service.

Work schedule that allows for a balanced work-life dynamic.

Upon completion of waiting period, consultants are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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