Account Manager

Robert Half • Springfield, VT • 28min ago

Description

We are searching for an Account Specialist to join our team in the high-tech engineering industry. This role is based in Springfield, Vermont and offers a contract to hire employment opportunity. As an Account Specialist, you will be the primary point of contact for our customers, handling their inquiries, resolving their issues, and selling our cutting-edge products and services.

Responsibilities:

Serve as the primary point of contact for customers, addressing their inquiries through various channels such as phone calls, emails, and online chats.

Sell and promote our company's products and services to both new and existing customers, using techniques such as up-selling and suggestive selling.

Maintain a comprehensive understanding of our company's products, services, pricing, and technical capabilities to effectively communicate with customers.

Work with customers to answer questions about service features, options, upgrades, and billing/payment concerns.

Initiate service orders to begin, upgrade, or terminate service, and handle number porting requests to begin service.

Accept and post payments to customer accounts, and investigate and resolve customer billing issues.

Establish payment arrangements with customers according to credit policy guidelines.

Perform clerical duties such as filing, data entry, and record maintenance.

Assist with processing batch payments and applying monthly recurring credit card payments.

Use MS Office tools proficiently to perform tasks and manage customer data.

Requirements

Minimum of 1 year experience in a similar role within the Hi Tech Engineering industry

Demonstrated skills in Customer Service and Call Center Customer Service

Proven experience in Inside Sales

Excellent Communication skills, both written and verbal

Proficiency in using MS Office 365 and MS Office

Basic Computer Skills are required

Experience in Answering Multi-Line Phone System

Ability to handle Inbound Telephone Calls efficiently and professionally

Applicants must have the legal right to work in the job's location

Candidates must be able to work collaboratively in a team environment

Ability to multitask and prioritize effectively

Strong problem-solving skills are necessary

High level of attention to detail and accuracy is required

Strong organization and time management skills are necessary

Candidates must demonstrate a high level of professionalism and customer focus.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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