Chief Operating Officer (COO)

Illumination Foundation • Santa Ana, CA • 2h ago

"Every person deserves compassion, dignity, and the safety of a place to call home."

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Chief Operating Officer (COO) is a member of the Executive Leadership Team responsible for leading, scaling, and optimizing all operational aspects of the organization. The COO oversees program operations, infrastructure, and administrative functions that support high-quality service delivery and growth and reports directly to the Chief Executive Officer (CEO).

The COO directly supervises the Vice President of Programs, Director of Operations, Director of Human Resources, and core infrastructure and support functions such as logistics and transportation, facilities and property management, data and reporting systems, information technology, procurement and supply chain, and organizational training and workforce development.

The salary range for this position is $190,000 - $220,000 annually, depending on experience.

Responsibilities

Overview

A Chief Operating Officer (COO) is an executive-level role that manages all of an organization's operations. Key Areas of Oversight:

Recuperative care and health-related programs

CalAIM and other managed care-related programs, including Enhanced Care Management and Community Supports where applicable

Program operations and performance management

Logistics and transportation

Facilities and property management

Supply chain and procurement

Data, reporting, and systems

Information technology and security

Workforce operations (in partnership with Human Resources)

Training and development

Program and CalAIM Leadership

Provide strategic oversight and coordination for CalAIM-related programs and other health plan or managed care contracts.

Ensure compliance with state, county, and managed care plan requirements, including reporting, billing workflows, and documentation standards.

Partner with program and clinical leaders to meet performance benchmarks, quality measures, and contractual obligations.

Operational Oversight

Oversee day-to-day operations across multiple sites and service lines.

Lead logistics and transportation functions to support client services and internal operations.

Direct facilities and property management, including safety, maintenance, and emergency preparedness.

Manage procurement and supply chain, including vendor relationships, inventory, and cost-control strategies

Ensure strong operational reporting, dashboards, and organizational analytics.

Program Integration and Performance

Supervise and support the Vice President of Programs and program leadership teams.

Standardize workflows, policies, and procedures to improve consistency and quality across programs.

Support operational readiness for expansion projects, new sites, and new services.

Finance and Resource Stewardship

Partner with the Finance team on budgeting, forecasting, and resource allocation for operations and programs.

Identify opportunities for cost savings, process improvements, and efficiency gains.

Support audits, grant compliance, and contract reporting from an operational perspective.

Technology and Systems

Oversee information technology, data systems, and security in collaboration with internal or external IT partners.

Guide implementation and optimization of case management systems, electronic records, and other core platforms.

Promote data integrity, usability, and access for decision-making and performance management.

People, Culture, and Leadership

Lead and develop a high-performing team of directors and senior managers.

Foster a trauma-informed, equity-driven, and collaborative organizational culture.

Support leadership development, coaching, and performance management practices aligned with organizational values.

Qualifications

Bachelor's degree required; advanced degree in a related field preferred (such as business, public administration, health administration, or a related discipline).

Significant senior leadership experience (typically 8-10+ years) overseeing operations in health, housing, human services, or a related environment.

Experience with managed care or health plan partnerships and value-based or outcomes-based contracts strongly preferred.

Demonstrated success leading multisite operations and complex cross-functional teams.

Strong systems-thinking, planning, and organizational skills.

Demonstrated expertise in operations, including logistics, facilities, procurement, and infrastructure management.

Skill in using data and metrics to inform decisions, drive performance, and support continuous improvement.

Excellent communication, collaboration, and relationship-building skills with internal and external stakeholders.

Mission-driven and aligned with serving people experiencing homelessness or housing instability.

Steady and solutions-oriented in fast-paced, high-growth, and sometimes ambiguous environments.

Committed to equity, inclusion, and trauma-informed practice in organizational culture and service delivery.

Benefits

Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan

Dental and Vision Insurance

Life, AD&D and LTD Insurance funded 100% by Illumination Foundation

Employee Assistance Program

Professional Development Reimbursement

401K with Company Matching

15 days' vacation PTO/year

6 days sick PTO/year

10 days holiday PTO/year

Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

Similar Jobs

Sales and Service Technician

Bridgestone Americas • Brea, CA • 3h ago

Management & Administrative

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

3h ago

Go to Apply

Sales Manager, TPO

Carrington • Orange, CA • 8h ago

Management & Administrative

Come join our amazing team and work in Anaheim ,CA. The Wholesale Sales Manager will be responsible for the management of Account Executives and broker relationship building within a Sales area, focusing on wholesale and...

8h ago

Go to Apply

Catalog Sales Manager

Cintas • Pico Rivera, CA • 8h ago

Management & Administrative

Requisition Number: 215775 Job Description Cintas is seeking a Catalog Sales Manager to lead a team of Catalog Sales Representatives to proactively up-sell current customer accounts with products from the Cintas catalog....

8h ago

Go to Apply

Client Service Representative

Element Materials Technology • Huntington Beach, CA • 9h ago

Management & Administrative

Overview Element has an exciting opportunity for a Client Services Representative to join our growing team. This individual will play a key role in building client loyalty by developing and managing relationships with bo...

9h ago

Go to Apply

Operations Manager

Actalent • Santa Ana, CA • 12h ago

Management & Administrative

Description Manage all aspects of the manufacturing process to ensure smooth workflow, adherence to production schedules, and achievement of quality standards. Develop and implement strategies and action plans that align...

12h ago

Go to Apply

Customer Care Agent

Columbia Bank • Irvine, CA • 13h ago

Management & Administrative

Customer Care Agent Retail Banking Group Irvine, California Description About Us: At Columbia, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates t...

13h ago

Go to Apply