Back to Jobs search

ServiceNow Administrator

CACI International • Virginia, Virginia • 11h ago

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity:

CACI is seeking a ServiceNow Administrator to support highly complex,

mission-critical scoped and global application. In this role, you'll provide

high level technical planning, execution, and support for software

systems and subsystems. In this role you will be responsible for

supporting the ServiceNow change requests, dashboards, reports,

improvements, fixes, and overall structure and operations.

Responsibilities:

Works closely with ServiceNow leadership team to support the DHS customer and their needs

Support Service Desk operations, create reports and dashboards, and coordinate support as needed from additional resources

Perform account management tasks including the creation and deletion of accounts, adding roles, creation (and management) of groups and other entitlements within the platform

Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice

Additional day-to-day responsibilities include assistance with the overall structure and content of the system, documentation, creation of knowledge articles, working direction with customers and fulfillment of services including Incident and Request tickets

Present improvement ideas, analyze requests for change, draft, and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, and support testing.

Qualifications:

Required:

Ability to obtain DoD Security Clearance

Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

BA/BS + 7 years of relatable experience

2+ years of experience in ServiceNow administration

Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management, create dashboards and reporting

Successful problem solving and debugging skills. Ability to analyze, trouble shoot and resolve issues quickly in the ServiceNow instances

Familiar with SDLC, Agile development methodologies, ITIL framework

Experience working in an iterative and agile development environment

Desired:

Proficiency in JavaScript is a plus

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Similar Jobs

High Performance Building Market Segment Account Manager - West Coast Region

Dow • Michigan, Michigan • 10h ago

Management & Administrative

At a glance Position:High Performance Building Market Segment Account Manager - West Coast Region Primary Location:Virtual Office-United States (USA), Michigan, United States of America Schedule:Full time Date Posted:12/...

10h ago

Go to Apply

ServiceNow Business Data Analyst

CACI International • Virginia, Virginia • 11h ago

Management & Administrative

ServiceNow Business Data Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local T...

11h ago

Go to Apply

Senior ServiceNow Administrator

CACI International • Virginia, Virginia • 11h ago

Management & Administrative

Senior ServiceNow Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local Th...

11h ago

Go to Apply

Customer Business Manager -Clif Bar & Venture brands

Mondelez International • California, California • 11h ago

Management & Administrative

Job Description Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You work in partnership with customers to define and execute a winning growt...

11h ago

Go to Apply

ServiceNow Administrator

CACI International • Virginia, Virginia • 11h ago

Management & Administrative

ServiceNow Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Oppor...

11h ago

Go to Apply

Client Service Technician - Roanoke, VA

GE HealthCare • Virginia, Virginia • 15h ago

Management & Administrative

Job Description Summary Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Performs Preventative Maintenance and Field Modification...

15h ago

Go to Apply

Workplace Safety Representative 9-12 - Safety Officer

State of Michigan • Michigan, Michigan • 1d ago

Management & Administrative

Workplace Safety Representative 9-12 - Safety Officer Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5149494 ) Apply ? Workplace Safety Representative 9-12 - Safety Officer Salary $30.84 - $50.76 H...

1d ago

Go to Apply

Child Welfare Consultant 12

State of Michigan • Michigan, Michigan • 1d ago

Management & Administrative

Child Welfare Consultant 12 Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5147097 ) Apply ? Child Welfare Consultant 12 Salary $2,692.00 - $3,870.40 Biweekly Location Various, MI Job Type Permanen...

1d ago

Go to Apply

Associate, Quality Services, Firmware Tech Support

Amazon • Tennessee, Tennessee • 1d ago

Management & Administrative

Description An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA a...

1d ago

Go to Apply

Lottery Field Service Technician II

Brightstar Lottery • California, California • 2d ago

Management & Administrative

Lottery Field Service Technician II Location: CA Statewide, CA, US Requisition ID: 18510 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure t...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.