Senior Program Manager - Strategic Merchant Projects

Uber • New York, NY • 1h ago

About the Role

In this role, within the US and Canada Community Operations Delivery Team, you will bring to fruition a high priority strategic project to drive meaningful impact on Uber's Merchants for Online Food Delivery, Grocery and Retail Stores lines of business.

The role will complete projects associated with the large workstream knows as YUMS (Year of Uber Eats & Merchant Support)--a cross-functional global initiative focused on improving the merchant experience by rebuilding trust, increasing access, and driving faster, more efficient resolution.

What the Candidate Will Do

Project Launch & Execution: Drive the implementation of YUMS initiatives within the US&C

Cross-Functional Coordination: Partner with Merchant Ops, Territory Ops, Account Management, Product, and CO teams to align on goals, launch plans, and operational handoffs.

Program Enablement: Support the YUMS senior program team in translating global priorities into localized execution plans and pilots.

Performance Tracking: Define KPIs and success metrics for each launch, partner with Analytics & Insights to measure impact, and communicate progress to leadership.

Process Improvement: Identify opportunities to streamline merchant support workflows and recommend scalable solutions based on pilot learnings.

Communications: Prepare materials for leadership updates, working group meetings, and US&C cross-functional briefings.

Metrics & Accountability: Partner with Analytics & Insights to maintain the weekly scorecards, ensuring data accuracy and integrity

Analysis: Conduct analysis to identify and understand trends, anomalies, noise, and spikes

Basic Qualifications

4+ years of experience in project/program management OR Strategy & Planning OR consulting, preferably in a customer support organization

Minimum 5 years of professional work experience

Bachelor's Degree, preferably in a STEM field or business

Preferred Qualifications

Strong project management skills with demonstrated experience with large projects

Experience working in a matrix corporate environment

Ability to work extended hours to accommodate global time zones, as needed

Advanced skills with Excel / Google Sheets

Proficient SQL

Excellent written and verbal communication skills; comfortable working with senior stakeholders

Experience leading large, cross functional, data driven projects

Advanced degree (MBA, MS)

Passion for creating user experiences through process and products

Experience with quantitative data analysis to provide deep measurable insights

Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners

Strong business judgment and critical thinking skills with the ability to use data to make decisions quickly

Experience building efficient processes that scale across a large organization

Self-motivated with a strong affinity for strategic problem solving and driving action

Prior experience in Uber's OFD, Direct, or Retail teams

Prior experience in Uber's CommOps teams

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year. For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

Go to Apply

Share this job

Similar Jobs

Project Manager - ADM

CTG • Jersey City, NJ • 1h ago

Management & Administrative

CTG is seeking to fill a Project Manager - ADM position for our client. Location: Jersey City, NJ Duration: 12 months Duties: Lead cross-functional project teams in delivering custom development solutions or managing the...

1h ago

Go to Apply

Project Manager - ADM

CTG • Jersey City, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Employee Benefits Account Manager

ADP • Florham Park, NJ • 1h ago

Management & Administrative

ADP is hiring a Relationship Manager - Employee Benefits In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire...

1h ago

Go to Apply

Group Benefits Account Manager

ADP • Florham Park, NJ • 1h ago

Management & Administrative

1h ago

Go to Apply

Inside Sales Account Manager

TEKsystems • Carteret, NJ • 1h ago

Management & Administrative

Description You act as a focal point for customer questions and concerns related to Supply Chain Order To Cash (OTC) area. You will be responsible to coordinate with relevant parties to ensure timely responses and produc...

1h ago

Go to Apply

Account Manager II, Large Enterprise

Uber • New York, NY • 1h ago

Management & Administrative

About the Role As an Account Manager you will act as the relationship orchestrator for our Regional Restaurant Partners, ensuring their ongoing success and identifying revenue growth opportunities. This role is 70% focus...

1h ago

Go to Apply

Manager, Account Management - Manhattan

Uber • New York, NY • 1h ago

Management & Administrative

About the Role The Manager, Account Management role is critical to growing Uber Eats in the Northeast. You will be responsible for managing and driving the success of a team of individual contributors whose core responsi...

1h ago

Go to Apply

10 - Consultant, Customer Business Unit Program Mgmt 1

Celestica • New York, NY • 4h ago

Management & Administrative

Req ID: 130765 Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US General Overview Functional Area: Sales, Marketing & Business Development (MBD) Career Stream: Global Customer Busin...

4h ago

Go to Apply

Sales Consultant

Penske Automotive • Mamaroneck, NY • 5h ago

Management & Administrative

BMW of Mamaroneck, a Penske Automotive Group dealership, is looking for Sales Associates to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM Here at Penske Automotive Group (PAG), we strive to...

5h ago

Go to Apply

Sales Manager (Full Time) - 24H961

Carter's/OshKosh • New York, NY • 6h ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Full Time Sales Manager, you will be the f...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.