Restaurant Operations Manager

Raising Cane's • Marlborough, MA • 11h ago

Company Description

Initial hiring pay range (based on location, experience, etc.): $26.50 - $27.25 / hour

At Raising Cane's Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States.

Benefits offered for all Full-time Restaurant Managers:

Medical, Dental, Vision & Pharmacy Benefits

Dependent Care & Healthcare Flexible Spending Accounts

Company-provided Life and Disability insurance

Hospital Indemnity, Accident and Critical Illness

401(k) With Employer Match (age 21 & older)

Access to financial advisors for budget and retirement planning

One Pass Gym Membership Program

Tuition Reimbursement

Crewmember Assistance Program

Pet Insurance

Perks & Rewards for Restaurant Managers:

Weekly Pay!*

Competitive pay + monthly bonus

Paid Time Off & Sick time

8 paid Holidays a year**

Early closure for company events

Casual Work Attire

Perkspot Employee Discount Programs

*Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.

**Some locations may vary

Job Description

Your Role at Raising Cane's:

The Operations Manager is responsible for supporting the Restaurant Leader in leading operational excellence of the restaurant and upholding Raising Cane's standards and culture in all areas of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.

Your Impact and Responsibilities:

Purpose of the position:

Executes restaurant operations functions

Acts as manager on duty and opens and closes the restaurant

Manages cash handling and ensures accountability

General to the role:

Enforces Raising Cane's policies and standards

Executes shift management meeting Raising Cane's operations and safety standards

Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed

Deploys crewmembers during a shift

Provides exemplary customer service

Utilizes reward and recognition program for the crewmembers in the restaurant

Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)

Ensures cleanliness of the restaurant and ensures the facility is in good working order

Completes other duties as assigned

Qualifications

Requirements for Success:

Detail-oriented, organized and able to manage multiple priorities that may be constantly changing

Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills

Able to work effectively and efficiently both independently and collaboratively

Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems

Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly

Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training

Must complete all required Raising Cane's company training programs

3+ years of restaurant or retail management experience

New restaurant opening experience preferred

Must be 18 years of age or older

High school diploma or equivalent preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Candidate Privacy Notice (https://www.raisingcanes.com/candidate-privacy-notice/)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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