Operations Manager - Wind Division

MISTRAS Group, Inc. • United States, United States • 2w ago

Description

Pay Range: $40-53/hour

POSITION SUMMARY :

The Operations Manager is responsible for meeting the customers' needs and assuring good customer service through managing the day-to-day operations of the lab. This includes managing the operations team and auditing their deliverables; scheduling projects, staffing technicians and equipment to meet project specifications; developing strong customer relations and reacting promptly to customers and operational questions and concerns; and responsibility for the business unit's financial performance. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs.

MAJOR RESPONSIBILITIES/ACTIVITIES:

General Functions:

Manage daily activities and costs associated within department.

Supervise individuals within the operations team as it relates to projects and respond to calls from customers.

Problem solve and provide clear, supported, and concise recommendations to management.

Utilize key performance indicators to increase operational efficiency and project profitability.

Collaborate closely with the finance team to ensure a comprehensive understanding of division profit and loss statements and to drive positive economic performance.

Serve as back up to the General Manager in their absence or upon request.

Review and approve expense reports submitted by the operations team.

Properly complete all required forms and paperwork.

Provide administrative office assistance as needed.

Logistical Resource Management:

Responsible for project staffing and scheduling.

Manager of the Gear/Equipment Manager.

Manage and track all company assets such as trucks, access baskets, platforms, trailers, Bronto trucks, etc.

Ensure proper use of all company resources, including tools, equipment, and vehicles.

Oversee maintenance of shop and equipment.

Human Resources:

Support evaluating field technician's effectiveness in fulfilling their job requirements.

Recommend corrective or remedial action for employees.

Understand all prerequisites required of personnel before performing field work.

Promote and fully understand the policies set forth in the following manuals:

Drug and Alcohol manual

Safety Policy Manual

Safety:

Ensure required training for field and supervisory personnel on safety, policies, and procedures.

Evaluate job safety to include all aspects of job performance for all service lines.

Customer/Project Manager Support:

Serve as liaison with customers to assist Sales/Business Development to estimate and quote project work.

Coordinate and schedule work crews to cover customer requirements and requests.

Coordinate schedules of all technician teams per customer expectations.

Additional Requirements:

Complete all required training and testing, within company guidelines.

Maintain knowledge of all company products and services that are available to our customers.

MINIMUM REQUIREMENTS:

Minimum of 2-3 years of management experience required.

Experience in logistics management is preferred.

Excellent communication skills to foster a positive and collaborative team environment.

Background in sales and/or marketing is a plus.

ESSENTIAL PHYSICAL FUNCTIONS:

Frequent lifting up to 30 lbs.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is "At-Will," which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state's workers' compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

LI-AB1

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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