Vice President, CLEG - United States

Cornerstone onDemand • Detroit, MI • 1h ago

About Cornerstone OnDemand

Cornerstone powers the future-ready workforce with adaptive HR, learning, and talent technology trusted by more than 7,000 enterprise customers worldwide. We help organizations develop, engage, and retain their people - while delivering measurable business impact.

We're transforming how enterprises experience value realization through CLEG - Customer Lifecycle Experience & Governance - a first-of-its-kind framework that guarantees ROI, renewal, and expansion through a governed, 3-year customer journey.

About the Role

We are seeking a Vice President, Customer Lifecycle Experience & Governance (CLEG) to lead one of Cornerstone's most strategic initiatives.

This executive role owns the global CLEG program - a cross-functional transformation engine that unites Sales, Customer Success, Product, Partners, and Finance around measurable customer outcomes. The VP will drive both operational excellence and commercial impact - ensuring CLEG increases customer renewal rates, accelerates adoption, and fuels predictable ARR growth.

This is a full-time, highly visible role with no direct reports but a broad dotted-line matrix of internal contributors and leaders supporting execution and governance. The ideal candidate combines deep SaaS lifecycle expertise with strong executive influence, program discipline, and a passion for measurable results.

What You'll Do

Own the Program

Lead and continuously evolve Cornerstone's CLEG methodology , ensuring consistent delivery across every customer lifecycle phase - Land, Onboard, Implement, Run, Renew, and Expand.

Serve as the enterprise program owner , defining and enforcing the governance model that ensures customers achieve measurable ROI, innovation adoption, and predictable renewal outcomes.

Align all internal stakeholders and systems (Salesforce, Gainsight, Clari) around shared value and performance metrics. Drive Measurable Outcomes

Deliver against two critical MBOs:

Increase SaaS renewal rates by 5% YoY

Generate $7M in new Annual Recurring Revenue (ARR) through CLEG expansion and adoption

Build executive dashboards, business reviews, and ROI reporting to prove value realization at every stage.

Collaborate with Finance, CRO, and CSM leadership to connect CLEG performance directly to revenue metrics. Lead Governance & Execution

Chair the CLEG Governance Council , ensuring alignment across Sales, Product, Customer Success, Professional Services, and Partner teams.

Maintain cadence of SteerCos, QBRs, and innovation reviews to ensure accountability and visibility.

Partner with Product & Engineering to embed innovation adoption into governance milestones. Champion Customer Value

Embed CLEG into the pre-sales process as a differentiator that de-risks transformation for enterprise buyers.

Evangelize CLEG externally - representing Cornerstone at industry events, executive forums, and thought leadership platforms.

Partner with Marketing and Enablement teams to expand global awareness and adoption of CLEG. What You'll Bring

15+ years of experience in enterprise SaaS program management, customer lifecycle, or transformation leadership .

Proven record of driving renewal and ARR growth through lifecycle or customer success initiatives.

Expertise in value realization, ROI measurement, and executive stakeholder engagement (CHRO, CFO, CIO, CRO).

Strong operational command of Salesforce, Gainsight , and Clari or similar governance tools.

Exceptional executive communication and influence skills; comfortable navigating complex, matrixed environments.

Strategic mindset balanced with a hands-on, results-driven execution style. Compensation & Benefits

Base Salary: $250,000 annually

Variable Compensation: Up to $250,000, tied to achievement of MBOs:

+5% increase in SaaS renewal rates

$7M in new ARR through CLEG expansion

Benefits: Comprehensive executive package including medical, dental, vision, 401(k), paid time off, and equity eligibility. Why Join Cornerstone At Cornerstone, we don't just sell software - we deliver measurable transformation.CLEG is redefining how enterprises experience partnership, governance, and ROI in SaaS.As VP of CLEG, you'll shape the next evolution of customer success - and directly impact how global enterprises achieve value, renewal, and growth.Join us to help customers realize what's possible when governance meets innovation .

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

Similar Jobs

Executive Administrative Assistant - Global Sustainability

General Motors • Warren, MI • 3h ago

Management & Administrative

Job Description This Executive Administrative Assistant will support Global Sustainability Executives ensuring smooth operations and effective communication for the group. This role requires a proactive individual with e...

3h ago

Go to Apply

Sales Floor Dept Supervisor - Pro Services-Building Materials

Lowe's • Madison Heights, MI • 12h ago

Management & Administrative

What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:...

12h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Garden City, MI • 12h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

12h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Farmington Hills, MI • 13h ago

Management & Administrative

13h ago

Go to Apply

Proposal & Pricing Manager - Defense

Roush Enterprises • Troy, MI • 1d ago

Management & Administrative

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex ch...

1d ago

Go to Apply

Office Coordinator

Sun Communities • Shelby Township, MI • 1d ago

Management & Administrative

Shelby West $16 per hour Career Site Header Job Summary Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and c...

1d ago

Go to Apply

Field Service Start Up Technician

George Koch Sons, LLC • Rochester Hills, MI • 1d ago

Management & Administrative

Field Service Start-Up Technician Field-Based | United States (within 1 hour of a regional or major airport) Company: Koch Finishing Systems Department: Field Service Employment Type: Full-Time Build a Career That Travel...

1d ago

Go to Apply

Manager, Data Engineering & Architecture

Sun Communities • Southfield, MI • 2d ago

Management & Administrative

Main Office Career Site Header Job Summary The Manager, Data Engineering & Architecture leads the design and development of scalable, secure data solutions on Azure, including Data Lake, Databricks, Synapse, and Data...

2d ago

Go to Apply

Manager Trainee

Menards, Inc. • Belleville, MI • 2d ago

Management & Administrative

Manager Trainee Job#:402258 Location:BELLEVILLE,MI Department:Store Opportunities Category:Manager Trainees Salary:Entry Level Apply To This Job Return To List Job Description Make BIG Money at Menards! Extra $3 per hour...

2d ago

Go to Apply

Program Manager Technical 8537

Patricio Enterprises Inc • Detroit, MI • 2d ago

Management & Administrative

Description LOCATION: Remote in the VA/MD/DC area STATUS: Contingent - Actively interviewing TRAVEL: Up to 10% CLEARANCE: Secret Clearance BENEFITS: 401K, Life/Health/ Dental/Disability Insurance, Flexible Paid Leave, an...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.