Clinical Scheduling Lead - Central - Days

WellSpan Health • York, PA • 2h ago

Full Time (80 Hours Biweekly)

Day Shift

General Summary

Functions in a lead role, providing liaison between applicable scheduling staff and leaders. Serves as a resource for the scheduling staff. Provides assistance with scheduling coordination and clinical guidance in accordance with prioritizing patient care needs. Also performs the functions as a scheduler as needed.

Duties and Responsibilities

Remote Work Capable

Essential Functions:

Works collaboratively with scheduling leadership to provide support and guidance to scheduling staff; triaging clinical needs and patient acuity; ensure processes and standard work is followed by scheduling staff.

Serves as a clinical resource for scheduling team to assist with problem solving and guidance of workflows.

Able to coach the team and assess to ensure timely patient care needs are met, continuity of care is occurring and clinician's schedules are filled to capacity.

Assists scheduling leadership with data collection and reports as needed.

Provides support to the scheduling leadership with payroll entry and other administrative tasks as assigned.

Answers incoming calls via centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately with the ability to triage patient needs using clinical knowledge.

Schedules appropriate appointment within established parameters by determining the needs of the patient.

Answers telephones, routes callers, takes messages, and provides routine information to callers.

Conducts patient interview over phone to obtain accurate patient information. Understands patient insurance information and correctly enters that information into the EHR system.

Provides guidance and clinical support if needed at time of initial telephone contact with patients and schedules initial visit.

Provides referral information in the event the requested service or appointment is not available in an adequate timeframe. Able to use clinical skills to determine urgency of patients.

Prioritizes patient care needs from multitude of notifications as they come in, schedules initial visits and re-visits in order of patient acuity and urgency.

Common Expectations:

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Maintains professional growth and development. Maintains and follows established policies and procedures, standard work, objectives, quality assessment, safety, environmental and infection control standards.

Keeps up to date with technology and applies knowledge to the job.

Physical Demands:

Standing - Occasionally

Walking - Occasionally

Sitting - Frequently

Reaching - Rarely

Talking - Frequently

Hearing - Frequently

Repetitive Motions - Occasionally

Eye/Hand/Foot Coordination - Occasionally

Benefits Offered ( click here for more details (https://urldefense.com/v3/\_https:/www.joinwellspan.org/Benefits/\\;!!P9ZCGl6x2Q!RSzZTvaW3PBos1jhM039gx7z6m9ia5OcUuT30AOs3dRbR2UMdGZJ8\siJpEnn46l3IPmJPlNGdmfZuXGt0sogek$) ):

Comprehensive health benefits

Flexible spending and health savings accounts

Retirement savings plan

Paid time off (PTO)

Short-term disability

Education assistance

Financial education and support, including DailyPay

Wellness and Wellbeing programs

Caregiver support via Wellthy

Childcare referral service via Wellthy

LI-PG1

Qualifications

Minimum Education:

Certificate Program Post High School Vocational/Specialized Training. Required

Work Experience:

1 year Experience in clinical setting. Required

Licenses:

Licensed Practical Nurse Upon Hire Required or

Licensed Practical Nurse Multi State License Upon Hire Required or

Licensed Physical Therapist Assistant Upon Hire Required or

Certified Occupational Therapy Assistant Upon Hire Required and

Basic Life Support Upon Hire Required

Courses and Training:

Medical Terminology Upon Hire Required

Knowledge, Skills, and Abilities:

Demonstrated clinical, interpersonal, and communication skills.

Analytical abilities.

Ability to operate standard office equipment such as computers, calculators and photocopier.

Community services and/or other physician support systems.

Knowledge of EPIC.

Knowledge of insurance.

Ability to plan according to patient needs, utilizing clinical problem solving approach.

Ability to work independently.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

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