Back to Jobs search

Key Account Manager

Amphenol Borisch Technologies • Grand Rapids, MI • 9h ago

Key Account Manager

Apply Now!

Back to search

Location: Grand Rapids, Michigan

Posted: 12/1/2025

Location Name: Amphenol Borisch Technologies

Wage: Depends on Experience

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service .

Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.

Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.

Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.

Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.

Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.

Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary

Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.

Performs risk management and escalates to management appropriately.

Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.

Ensures that all technical communications and shipments to customers are in compliance with ITAR.

Performs other duties as assigned by Manager.

Qualifications/Requirements

Bachelor's Degree

Excellent problem-solving skills

Excellent customer service and communication skills

Proficient in Microsoft Office applications

Qualifications/Preferred

Documented technical experience

Experience reading and understanding technical drawings, designs, and specifications

Program Management experience

Ability to understand customer quality, commercial, and technical requirements

About our CompanyAmphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe. ABT is focused on expanding the company's industry presence by providing customers with superior quality and service combined with advanced manufacturing capabilities. ABT is headquartered in Grand Rapids, MI and has locations in Nogales, Mexico, Mesa, AZ and London, Ontario.

Benefits We Offer: At Amphenol Borisch Technologies, we provide a wide range of benefits for our permanent full-time employees. Highlights include:

UNITED STATES

Unique full-time work schedule that includes every other Friday off

Full Medical, Dental and Prescription Drug Insurance

Flexible Spending Accounts

Generous 401(k) match

Company-paid and Voluntary Life Insurance plans

Paid Holidays and Paid Time Off Days

Reimbursement Programs (Gym, Tuition, etc.)

Paid time off to volunteer

Company-Paid Short Term Disability

CANADA

Full benefits package

Company-paid and Voluntary Life Insurance plans

Paid Holidays and Paid Time Off Days

Reimbursement Programs (Gym, Tuition, etc.)

Pension plan

Paid parental leave

Amphenol Borisch Technologies is proud to be an Affirmative Action/Equal Employment Opportunity employer. We consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.

Apply Now!

Similar Jobs

Commercial Account Manager

Nutanix • Grand Rapids, MI • 9h ago

Management & Administrative

Hungry, Humble, Honest, with Heart. The Opportunity As a Commercial Account Manager at Nutanix in Michigan, you will have the opportunity to sell our cutting-edge products and solutions to Commercial customers in the mar...

9h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Kentwood, MI • 3d ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

3d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Wyoming, MI • 3d ago

Management & Administrative

3d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Grand Rapids, MI • 3d ago

Management & Administrative

3d ago

Go to Apply

Strategic Sourcing Manager - 26756

iMPact Business Group • Grand Rapids, MI • 3d ago

Management & Administrative

::: {aria-labelledby="job-desc-heading"} Strategic Sourcing Leader Opportunity in West Michigan {#strategic-sourcing-leader-opportunity-in-west-michigan end="262" data-start="185"} Our client is seeking a seasoned Sourci...

3d ago

Go to Apply

Field Service Technician I Grand Rapids, MI

MettlerToledo International Inc • Grand Rapids, MI • 3d ago

Management & Administrative

Our Opening and Your Responsibilities Summary The Mettler-Toledo Product Inspection Field Service Technicians (FST) are required to provide World Class support to our customers through start-ups, audits, maintenance, rep...

3d ago

Go to Apply

Operations Manager

Raising Cane's • Kentwood, MI • 3d ago

Management & Administrative

Company Description Initial hiring pay range (based on location, experience, etc.): $23 / hour At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for our...

3d ago

Go to Apply

Field Service Start Up Technician

South Western Communications, Inc. • Caledonia, MI • 4d ago

Management & Administrative

Field Service Start-Up Technician Field-Based | United States (within 1 hour of a regional or major airport) Company: Koch Finishing Systems Department: Field Service Employment Type: Full-Time Build a Career That Travel...

4d ago

Go to Apply

IT Systems Engineering Manager

Waseyabek Development Company • Grand Rapids, MI • 4d ago

Management & Administrative

Safari Circuits, GR LLC., a leading electronics manufacturing services provider in Grand Rapids, Michigan, is seeking a proactive and technically skilled IT Systems Engineering Manager to oversee local IT operations whil...

4d ago

Go to Apply

Customer Service Representative II

Motion Industries • Grand Rapids, MI • 4d ago

Management & Administrative

Grand Rapids, MI, USA Full time R25_0000042289 SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Re...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.