Location:
Avera Home Medical Equipment-Aberdeen
Worker Type:
Regular
Work Shift:
Day Shift (United States of America)
Pay Range:
The pay range for this position is listed below. Actual pay rate dependent upon experience.
$60,840.00 - $91,520.00
Position Highlights
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
The Account Manager serves as the primary point of contact between Avera Home Medical Equipment (HME) and its referral community, including hospitals, clinics, senior living facilities, and hospice partners - across a multi-county territory. This position is accountable for increasing referral volume, cultivating and nurturing key relationships, growing market share, and expanding awareness of Avera HME's comprehensive product lines.
This role blends sales strategy, marketing outreach, provider education, and territory planning to drive measurable growth. Success is defined by increased referral share, enhanced provider satisfaction, stronger cross-continuum partnerships, and long-term business development.
What you will do
Serve as the primary relationship owner for assigned clinics, hospitals, and referral sources, building and maintaining strong, long-term relationships. Understand customer needs by providing information on products and services and providing innovative solutions when needed.
Lead structured six-week territory rotations with provider visits, performance reviews, and reactivation of underperforming accounts.
Track and analyze referral trends using market insights data, internal dashboards, and Customer Relationship Management (CRM) to target gaps and guide outreach strategy.
Collaborate with clinic and branch managers to set provider-specific referral goals and support regional growth plans.
Partner with leadership to identify new service lines or geographic gaps, and provide market-level insights to inform product, operational, and outreach strategies.
Support development of business cases for new payer models, territory expansion, or underserved provider groups.
Represent Avera HME at provider events, health fairs, and educational sessions to promote services and strengthen community relationships.
Coordinate targeted marketing and provider education campaigns in partnership with internal clinical and outreach teams.
Elevate awareness of the full Avera HME portfolio, ensuring providers understand ordering workflows, qualifications, and available patient support resources.
Document all key activities, contacts, and goals in CRM systems to ensure alignment, visibility, and accountability across departments.
Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
Required Education, License/Certification, or Work Experience:
1-3 years Experience in sales, business development, account management, provider relations, or referral coordination; preferably in healthcare, HME/DME, hospice, home health, or medical device industries.
Preferred Education, License/Certification, or Work Experience:
Bachelor's In business, marketing or a related field.
Proven ability to build and maintain strong relationships with physicians, nurses, clinic managers, and healthcare decision-makers.
Experience with territory management, client-facing outreach, and goal-based sales or engagement strategies.
Demonstrated ability to analyze data, identify trends, and develop strategic action plans based on referral volume, market share, or CRM dashboards.
Proficiency in CRM systems, referral tracking tools, or platforms.
Expectations and Standards
Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera's values of compassion, hospitality, and stewardship.
Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.
Benefits You Need & Then Some
Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.
PTO available day 1 for eligible hires.
Up to 5% employer matching contribution for retirement
Career development guided by hands-on training and mentorship
Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .
At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.
The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.
Additional Notices:
For TTY, dial 711
Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.
