Care Navigation Program Manager
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Care Navigation Program Manager
Salary
$77,507.00 - $120,133.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Remote Employment
Flexible/Hybrid
Job Number
25-05718
Department
Community Safety
Opening Date
11/30/2025
Closing Date
Continuous
Description
Benefits
Questions
Position Description
Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $77,500.80 - $93,000.96
Hours: Monday-Friday 9am-5pm
About us
In 2022, the Durham Community Safety Department (DCSD) launched 911 Crisis Response programs-collectively known as HEART (Holistic Empathetic Assistance Response Teams)-to meet the needs of people in crisis with compassionate care and behavioral health expertise.
Interested applicants can visit our website and dashboard to learn more about our department.
In 2025, DCSD has expanded our work to include Stabilization Services-including Care Navigation, reentry, guaranteed income, street outreach, homeless services, Familiar Neighbors, and the Office of Survivor Care. This growth marks an exciting new phase for opportunities to integrate alternative response to support neighbors through and beyond crises.
About the Care Navigation Program Manager The Program Manager is a fulltime with benefits position. This person oversees the day-to-day operations of the Care Navigation HEART team-providing direct supervision to behavioral health clinicians and peer support specialists. This role ensures high-quality, trauma-informed, person-centered care; maintains accurate and timely documentation; and supports program monitoring. The Program Manager also helps cultivate a collaborative, accountable, and equity driven departmental culture. This position reports to the Stabilization Manager.
How you'll know if you're a good match for our department
You love serving people experiencing life crises and are drawn to populations that face numerous psychological, financial, and social barriers.
You thrive in collaborative spaces - teamwork is the key to work-life balance.
You enjoy a workplace that emphasizes learning and translating insights into real change.
You're eager to learn-about people, social systems, and innovative ways to approach care.
You love caring for others and you know how to take care of your own needs, too.
Duties/Responsibilities
Ensure Care Navigation teams deliver trauma-informed, person-centered, and culturally responsive care for mental, behavioral, and substance use crises.
Collaborate with DCSD staff and community partners to strengthen referral pathways and support smooth transitions to long-term services.
Work with the Stabilization Program Manager to maintain high-quality service delivery and program effectiveness through consistent collaboration to identify trends, measure outcomes, and guide program improvements.
Provide supervision and consultation to clinicians and peer support specialists, supporting best practices in assessment, care coordination, intervention, de-escalation, and follow-up.
Conduct field observations to offer feedback, coaching, and professional development.
Support onboarding and ongoing training for Care Navigation staff.
Ensure compliance with all regulations and maintain accurate documentation related to supervision, client care, and program monitoring.
Contribute to strategic planning and departmental initiatives focused on performance, continuous improvement, and supportive organizational culture.
Minimum Qualifications & Experience
Master's degree in social work, psychology, or related human services field. (PhD or PsyD will also be considered)
Five years of experience related to assignment.
License in one of the following: Licensed Clinical Social Worker (LCSW/LCSWA), Licensed Clinical Mental Health Counselor (LCMHC/LCMHCA), Licensed Marriage Family Therapist (LMFT/LMFTA) or Licensed Clinical Addiction Specialist (LCAS/LCASA).
A current valid North Carolina Class C Driver's license with a satisfactory driving record or if from outside of the State of NC, the willingness and ability to obtain one within 60 days of hire.
Benefits - General Full-Time Employees
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
I have a valid, unrestricted NC driver's license.
I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
I do not have a valid, unrestricted driver's license.
04
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)
05
How many years of related experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 5 years of related experience
5 years but less than 9 years of related experience
9 years but less than 13 years of related experience
13 years but less than 17 years of related experience
17 or more years of related experience
06
Please indicate which clinical license you currently possess:
None of these
Licensed Clinical Social Worker (LCSW/LCSWA)
Licensed Clinical Mental Health Counselor (LCMHC/LCMHCA)
Licensed Marriage Family Therapist (LMFT/LMFTA)
Licensed Clinical Addiction Specialist (LCAS/LCASA)
07
Do you have experience in which you had to maintain HIPAA/Confidentiality standards?
Yes
No
08
Do you have experience with utilization review, and data management?
Yes
No
09
Do you have experience with service delivery documentation (including counseling/treatment planning)?
Yes
No
Required Question
