To provide the best-in-class retail experience with each customer, providing them with solutions and recommendations that will satisfy their telecoms needs, creating positively memorable and outstanding service every time, while achieving individual and team targets.
An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Retail Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic, people are unpredictable. The Retail Sales Advisor will enjoy thinking on their feet to provide quick sales solutions and problem resolutions.
The role is split into several job "functions" that the post holder will be required to undertake as and when requested by the Supervisor of the retail store. The post holder will be required to learn all of these functions and to rotate through these in order to ensure the successful running of the store.
Store Greeter
Be as the "face" of the branch and the CWC Retail Brand
Demonstrate warmth, care and willingness to assist
Ensure ALL customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer
Help customers with quick questions and finding their way around the store, without prolonging the conversations.
Show customers how the queue system works
Sales & Service Advisor
Demonstrate warmth, care and willingness to assist
Use CWC Retail sales cycle to thoroughly explore customer's needs and help them buy
Be actively engaging on the shop floor to interact with customers who are seeking help to buy
Walk the store with customers and demonstrate how devices work to encourage customers to buy
Help customers with quick questions and find their way around the store, without prolonging the conversations.
Use questioning techniques aligned to the sales cycle to close sales
Upsell at every opportunity to achieve and exceed revenue targets
Take full ownership of the customer journey, from the first point of contact to the final steps of account creation in the customer database and billing system, including scheduling the appointment for device pickup.
Attend and participate in all Sales related training
Use prescribed sales scripts when required
Ensure sales inventory are stored safely.
Process all sales transactions efficiently to ensure inventory balances are accurate.
Report end of shift inventory balances using prescribed tools and processes
Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
Help, support and encourage customers to transition to self-help tools and systems
Direct customers with appropriate information where they can receive customer service support
Cashier
Accurately process all customer transactions effectively, in a quick yet engaging manner.
Process external cash from external points accurately into end of day reconciliations and lodging
Look for ways to introduce accessories into the transaction if none has already been discussed.
Use the customer's name and thank the customer for their business when saying goodbye, inviting them to return at any time.
Use POS and supporting tools effectively to ensure accuracy.
Ensure minimum margin of error when handling cash transactions
Report end of shift cash balances using prescribed tools and processes.
Act as a deputy for the store supervisor when he/she is unable to attend or is on holiday.
Advisor can be delegated as super-user of the different platforms and systems to assist in the training new processes and services
Performs all other duties requested as deemed relevant to the job or the organization and B2C commercial department initiatives.
Education
MBO degree / High school diploma or equivalent (preferably in commerce or sales)
Experience
Years of experience: 0 to 1 year
Competencies
Love and live the CWC brand
Be an advocate of the customer
Demonstrate a willingness to be of service
Be passionate about CWC products and services
Enjoys working with a team
Enjoys challenges and achieving goals
Know how to use a computer
Uses simple and inspiring communication
Has an impressive sales record
Respects your team and always deliver what you promise
Always trying make things better for yourself and your team
Never settle for second best
Education
MBO degree / High school diploma or equivalent (preferably in commerce or sales)
Experience
Years of experience: 0 to 1 year
Competencies
Love and live the CWC brand
Be an advocate of the customer
Demonstrate a willingness to be of service
Be passionate about CWC products and services
Enjoys working with a team
Enjoys challenges and achieving goals
Know how to use a computer
Uses simple and inspiring communication
Has an impressive sales record
Respects your team and always deliver what you promise
Always trying make things better for yourself and your team
Never settle for second best
Store Greeter
Be as the "face" of the branch and the CWC Retail Brand
Demonstrate warmth, care and willingness to assist
Ensure ALL customers who enter the are greeted with a genuine smile or physical acknowledgment even if you are talking to another customer
Help customers with quick questions and finding their way around the store, without prolonging the conversations.
Show customers how the queue system works
Sales & Service Advisor
Demonstrate warmth, care and willingness to assist
Use CWC Retail sales cycle to thoroughly explore customer's needs and help them buy
Be actively engaging on the shop floor to interact with customers who are seeking help to buy
Walk the store with customers and demonstrate how devices work to encourage customers to buy
Help customers with quick questions and find their way around the store, without prolonging the conversations.
Use questioning techniques aligned to the sales cycle to close sales
Upsell at every opportunity to achieve and exceed revenue targets
Take full ownership of the customer journey, from the first point of contact to the final steps of account creation in the customer database and billing system, including scheduling the appointment for device pickup.
Attend and participate in all Sales related training
Use prescribed sales scripts when required
Ensure sales inventory are stored safely.
Process all sales transactions efficiently to ensure inventory balances are accurate.
Report end of shift inventory balances using prescribed tools and processes
Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
Help, support and encourage customers to transition to self-help tools and systems
Direct customers with appropriate information where they can receive customer service support
Cashier
Accurately process all customer transactions effectively, in a quick yet engaging manner.
Process external cash from external points accurately into end of day reconciliations and lodging
Look for ways to introduce accessories into the transaction if none has already been discussed.
Use the customer's name and thank the customer for their business when saying goodbye, inviting them to return at any time.
Use POS and supporting tools effectively to ensure accuracy.
Ensure minimum margin of error when handling cash transactions
Report end of shift cash balances using prescribed tools and processes.
Act as a deputy for the store supervisor when he/she is unable to attend or is on holiday.
Advisor can be delegated as super-user of the different platforms and systems to assist in the training new processes and services
Performs all other duties requested as deemed relevant to the job or the organization and B2C commercial department initiatives.
