Req ID: RQ210647
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: BI Full 6C (T4)
Job Family: Functional Experts
Skills:
CMS,NSA,Salesforce Platform,Section 508,Technical Writing
Experience:
5 + years of related experience
Job Description:
We are GDIT. We think. We act. We deliver. There is no challenge we can't turn into opportunity. Our work depends on a Salesforce Training Production Analyst joining our Federal Services System Support and Oversight (FSSSO) team remotely to support the Centers for Medicare & Medicaid Services (CMS) activities. Work visa sponsorship will not be provided for this role.
At GDIT, people are our differentiator. As a Salesforce Training Production Analyst, you will be trusted to conduct content and deliverable discovery sessions with the client, creating training plans, developing document deliverables, and ensuring content completion. Collaborating with Salesforce development teams, you will create communication and announcement materials, such as email templates, response templates, and screen language for Salesforce development work, ensuring Section 508 compliance. In this role, a typical day will include:
Building, maintaining, and strengthening client relationships through client engagement and being a trusted advisor.
Analyzing and documenting communication needs for new or existing IT development work in support of multiple stakeholders.
Coordinate process and project deliverables for an Agile development scrum team.
Collaborating with the IT team and other program team members to develop communications, including email language and response templates, training, user guides, knowledge base articles, operating procedures, etc., ensuring compliance to client and internal standards (such as Section 508).
Utilizing instructional design best practices for content development to develop and present training materials and other deliverables.
Facilitating the document drafting and development of client facing deliverables, including incorporating client/stakeholder feedback and performing the document peer review process, with the ability to provide and receive positive and constructive feedback.
Participating in stakeholder meetings and presenting education, training, and outreach (ETO) deliverables and solutions to clients and other stakeholders at various levels.
Collaborating with other ETO and/or Training team members for content development and best practices.
REQUIRED QUALIFICATIONS:
Bachelor's degree and five (5)+ years of experience developing high quality internal and external documents and training materials.
Knowledge of Salesforce is required.
Experience working with the Centers for Medicare and Medicaid Services (CMS).
Experience working with the No Surprises Act (NSA).
Proficient with Section 508 Compliance for documents.
Experience leading the team through the document development process, including the document peer review process, and the drafting and development of client facing deliverables, with the ability to provide and receive positive and constructive feedback and track process completion.
Must be able to build, maintain, and strengthen strong relationships with the client and multiple or stakeholders. Skills required include: conflict resolution abilities, empathy, strategic problem solving, and active listening skills.
Experience translating and documenting system functionality in client/stakeholder deliverables.
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Consistent quality performance rated valued or higher.
Candidate must be able to obtain Public Trust clearance.
Candidate must have lived in the United States at least three (3) out of the last five (5) years.
PREFERRED QUALIFICATIONS:
Excellent written, oral, and presentation communication skills.
Sound analytic, problem solving, and qualitative skills.
Experience with the Affordable Care Act (ACA)
Ability to work independently and collaboratively.
Ability to manage time, set priorities, and work under time constraints.
Excellent organizational skills and ability to multitask.
Proven team player; strong relationship building skills both internally and externally.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities.
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
