Home Medical Equipment Representative

Intermountain Health • Madison, WI • 3h ago

Job Description:

The Home Medical Equipment Representative is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers.

Job Description

Schedule: Monday- Friday

Hours: 1400-2230 with a day off during the week

Saturday 1200-2030

*Holiday Sign Up and On Call 3-5 times a month

Physical Requirements:

Required Qualifications

Demonstrated experience in a customer service role, with a focus on professionalism, empathy, and responsiveness.

Proven ability to work independently with strong self-motivation, accountability, and sound judgment.

Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals.

Strong attention to detail, accuracy, and dependability in managing tasks and documentation.

Effective organizational and time management skills, with the ability to prioritize and manage multiple responsibilities.

Proficiency in using basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.

Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.

Demonstrated ability to adapt to changing priorities and work collaboratively in a team-oriented environment.

Field/Delivery Positions: Current driver's license insured and reliable transportation, and an acceptable driving record. (will be verified)

Preferred Qualifications

Experience working with home or durable medical equipment

Experience Coordinating office operations and administrative tasks

Experience providing direct or supportive patient care

Physical Requirements

Ongoing need for employee to see and read information, labels, assess patient needs, identify HME equipment and supplies.

Frequent interactions with both patients/customers and /or patient care providers, and employees that require employee to communicate verbally and in writing as well as hear and understand spoken information, customer/patient needs, and issues, quickly and accurately.

Hearing/Listening, Manual Dexterity

Interact with others requiring the employee to communicate information.

Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment

Location:

Home Services - Salt Lake City

Work City:

South Jordan

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.31 - $26.22

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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