Operations Manager - Transportation

The Resort at Paws Up • Greenough, MT • 2d ago

Join the Team at Montana's Premier Luxury Ranch Resort!

About Paws Up Montana:

Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike.

Position:?

The Operations Manager - Transportation at Paws Up leads a team responsible for delivering immaculate arrival and departure experiences in addition to ensuring guest are moved throughout property in accordance with Paws Up standards. This role is critical in upholding Forbes Five-Star standards by inspiring, developing, and holding accountable a guest services team dedicated to creating memorable luxury experiences that reflect the wild beauty and elevated hospitality of Montana. The Operation Manager - Transportation will be a key driver in strategic planning, training, quality assurance, and the seamless coordination of services within the Rooms Division.

What We Offer:

Medical, Dental, Vision Insurance

401K with Employer Match

Paid Time Off - 9 Floating Holidays and 15 Personal Days

Career Development and Advancement Opportunities

Life Insurance, Long Term, and Short-Term Disability

Employee Assistance Program (5 free counseling sessions)

Referral Bonus Program (Get paid $250 to recruit)

Carpool Reimbursement ($5-$20/Day)

Employee Discounts on Merchandise (30% on select items in our retail store)

Employee Lunch Provided

Primary Responsibilities:

Champion a culture of precision, pride, and guest-first service within the Guest Services department.

Serve as a hands-on leader who coaches, trains, mentors, and inspires team members in alignment with the Forbes Five-Star service philosophy.

Foster a performance-driven environment through hands-on leadership, clear expectations, and individualized coaching.

Identify talent within the department and create development plans that support career progression and operational excellence.

Lead from the front by conducting regular walkthroughs, side-by-side training, and real-time feedback sessions.

Encourage continuous learning and elevate the team through service refreshers, leadership workshops, and tailored mentorship initiatives.

Create a strong sense of ownership and accountability throughout the department; lead by example in upholding standards of excellence.

Maintain a visible presence in guest areas and accommodations, ensuring inspection and service delivery are consistent and intuitive. Act as quality controller for vehicle cleanliness and use.

Personally inspect guest vehicles and public spaces daily to ensure all services-arrival, stayover, and departure-meet or exceed Forbes Five-Star standards.

Provide real-time feedback, coaching, and mentorship based on observations, ensuring team members are consistently supported in delivering elevated service.

Use daily walkthroughs as teaching moments to reinforce standards, correct service gaps, and recognize excellence in execution.

Collaborate with supervisors to ensure inspections are documented, trends are tracked, and improvement plans are implemented where necessary.

Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed.

Ensure all vehicles are consistently cleaned, stocked, and presented to the highest luxury standards.

Lead all quality control and inspection processes, ensuring that attention to detail, visual aesthetics, and environmental scent and sound are aligned with Forbes criteria.

Establish and enforce SOPs and checklists across all shifts to ensure consistency and accountability.

Partner with People & Culture to create career pathways and retain top talent through mentorship, recognition, and performance management.

Lead team meetings, pre-shift briefings, and ongoing service refreshers with intention and clarity.

Manage departmental budgets, labor costs, inventory, and supply ordering with a focus on efficiency and quality.

Monitor guest feedback and internal inspection scores and implement improvement strategies that align with guest expectations and business objectives.

Partner with the Director of Rooms and Assistant Director of Rooms as well as other department heads to forecast occupancy, plan resources, and ensure an elevated guest journey throughout each stay.

Looking for team members with:

Previous leadership experience in Rooms Division of hotel required.

High school diploma, GED or vocational training or job-related course work

Experience as a Front Office Manager, Guest Services Manager, or Housekeeping Manager in a luxury, large-scale, resort environment.

Previous luxury experience, preferable in a Forbes Four or Five Star establishment, is necessary.

Proven customer services skills, communication skills, and organizational skills

Current driver's license with 2 years driving experience

If you are passionate about hospitality and ready to take on a new challenge at a prestigious resort, we would love to hear from you. Apply today to join our dynamic team at Paws Up Montana!

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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